Business Clerk-WFM Scheduler

The WFM Scheduler works within the Scheduling Operations Centre (SOC) and is responsible for scheduling tasks, in support of assigned areas/pods. The WFM Scheduler is responsible for monitoring and filling vacant shifts in accordance with applicable collective agreements, HHS policy, and scheduling guidelines. The WFM Scheduler is also the first point of contact and support for leaders, helping to resolve day-to-day scheduling issues. The WFM Scheduler also monitors and validates timecards for bi-weekly payroll approval, and processes time and attendance transactions within the WorkforcePro system and integrated Andgo automated call-out system. The WFM Scheduler supports the delivery of scheduling operations centre (SOC) services in a 7 day per week service environment, shift work included.

1. 2-year College diploma in Business, Human Resources, or Office Administration. 
2. 2 years required work experience in a scheduling/administrative environment. 
3. 1 year preferred experience with automated scheduling software, including ability to manipulate and interpret reports.
4. Knowledge of customer service standards, and policies pertaining to staffing, scheduling, time and labour.
5. Demonstrated detailed knowledge of union Collective Agreements, non union contracts and ability to apply collective agreement language to the scheduling of staff. 
6. Demonstrated ability to make decisions in accordance with policies, legislated requirements and collective agreements and in accordance with HHS core values. 
7. Demonstrated ability to effectively use Microsoft products (MS365/Teams, OneDrive, SharePoint), including creation, maintenance and use of complex documents.
8. Keyboarding skills of 45wpm (subject to testing)
9. Highly developed communication skills; verbal, written and interpersonal.
10. Excellent listening skills and client relationship skills 
11. Excellent Organizational and time management skills.
12. Ability to analyze issues and develop solutions. 
13. Ability to be self-directed and take initiative while working independently and remaining focused on an assignment through to delivery
14. Ability to work well under pressure in a dynamic and changing environment