Benefits
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Company discounts
Several corporate benefits including 30% off on cellular packages
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Dental insurance
Dental insurance plan
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Medical and paramedical expenses coverage
Medication insurance plan
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Professional training and development program
Paid training and development programs
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Vision care insurance
Vision insurance plan
Description
GEXEL, a different Quebec-based call center for over 20 years, offers you the opportunity to work remotely and provides internal development prospects. We support our partners' customers who excel in the fields.We are committed to training, guiding, and supporting your journey! Working at GEXEL is more than just a job; it's a dynamic environment where your potential will be propelled as far as you want to go. There is a place for you here!
What's in it for you:
- Work from home with the equipment provided.
- Hourly rate of $17.00 plus bilingual bonus of $1.00/hr.
- Your hourly rate will increase according to the number of cumulative hours worked.
- Benefits (medical, dental, travel, vision and life).
- Opportunities for internal growth and career advancement.
Your responsibilities:
- Answer incoming calls in a professional manner.
- Manage customer dissatisfaction by providing effective technical support.
- Build customer loyalty.
- Seize opportunities to offer products and services.
- Assist the team in all other tasks related to the achievement of objectives.
What you need :
- Bilingualism (French and English) to meet the needs of our Ontario customers.
- Quick understanding of customer needs.
- Good communication and simplification skills.
- Dynamic, diplomatic and good listening skills.
- Good command of computer tools.
- Internet connectivity: minimum download and upload speeds of 30Mbps - the faster, the better!
AVAILABILITY REQUIRED :
Monday to Sunday between 8:00 a.m. and 11:00 p.m.
By applying at GEXEL, you understand that, if an offer is extended to you, it will be conditional on a background check, in accordance with GEXEL's employment policies. The background check may include some or all of the following elements, depending on the nature of the position: Social Insurance Number (SIN) validation, work permit, employment verifications, credit checks, an
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Work environment
Equal Opportunity Employer
This employer is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations are available on request for candidates taking part in all aspects of the selection process.
Requirements
Work experience (years)
0-2 years
Written languages
Fr : Intermediate
En : Intermediate
Spoken languages
Fr : Intermediate
En : Advanced
