Description
Operations Team Member Job Overview
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The Operations Team Member, reporting to the Operations Care Center Manager, is responsible for a variety of activities, including operating the retort, creating and packaging paw prints, engraving plaques and memorial items, and processing and packaging cremated remains. This position works closely with a dedicated team within a care center environment.
Duties & Responsibilities- Perform a variety of daily duties, including:
- Operating the retort
- Creating and packaging paw prints
- Engraving plaques and memorial items
- Conducting quality control checks
- Processing and packaging cremated remains
- Completing other responsibilities as assigned from time to time
- Maintain daily cremation goals while producing cremains with an emphasis on compassion and excellence.
- Monitor equipment to ensure processes are functioning properly; make adjustments as needed and submit maintenance requests.
- Perform basic cleaning and housekeeping duties, including:
- Sweeping
- Mopping
- Vacuuming
- Dusting
- Clean and maintain equipment used in cremation procedures, including machines that grind bones into powder.
- Follow safety procedures to protect yourself and others from exposure to hazardous materials and dust particles.
- Perform additional duties as assigned.
- High school diploma or equivalent required.
- Minimum of 12 months of experience in a service industry.
- Valid driver's license may be required.
- Caring, patient, kind, and empathetic.
- Committed to delivering quality service while prioritizing safety and ethics.
- Demonstrates quick thinking and the ability to develop effective solutions.
- Proven team player who is flexible and adaptable.
- Able to work independently or collaboratively as part of a team.
- Energetic, self-motivated, and results-oriented.
- Strong verbal communication skills.
- Excellent time management skills with a proven ability to meet deadlines.
- Comfortable building and maintaining relationships with industry professionals and pet parents.
- Committed to maintaining a safe work environment (e.g., OSHA compliance).
- Strong attention to detail.
- Regular bending, stooping, crouching, kneeling, sitting, and repetitive hand, wrist, and finger movements.
- Regular lifting and moving of 100+ lbs.
- Regular exposure to elevated noise levels.
- Regular exposure to elevated heat levels.
- Regular handling of deceased pets.
