Starbucks Lead (Summer 2026)

Role Summary

The Starbucks Lead will assist the Starbucks leadership team in executing store operations during scheduled shifts.

Responsibilities

• Responsible on a scheduled basis for the opening and closing of the store and all related tasks
• Lead shift briefings and delegate tasks
• Greet guests as they arrive at the Starbucks outlet and inquire into their orders
• Provide quality beverages, whole bean, and food products consistently for all guests by adhering to Starbucks standard
• Effectively upsell premium drinks, pastries, and additional menu items to enhance the customer experience and increase average transaction value
• Maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the team
• Assist guests by presenting and explaining the coffee drink menu and answering questions
• Communicate information to Starbucks leadership so that the team can respond as necessary
• Assist with new Colleague training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
• Create a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to Colleagues on shift to ensure operational excellence and to improve partner performance
• Execute store operations during scheduled shifts
• Organize opening and closing duties as assigned
• Keep equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, and calling for repairs
• Ensure that any complaints are resolved in a positive manner keeping guests happy and ensure recurring business
• Ensure that Starbucks merchandising and signing standards are followed
• Handle payment transactions in an efficient manner
• Conduct cash management including the distribution of monetary gratuities and counting cash floats
• Partake in weekly and monthly inventory tasks as assigned
• Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the health and safety program
• Adhere to all environmental policies and programs as required
• Other duties as assigned

Requirements

• Food Handlers Certification
• Previous experience in a retail or coffee shop environment
• Previous leadership experience an asset
• Cash handing experience required, including the use of point of sales systems
• Must possess excellent customer service skills
• Must be computer literate. Preferred candidate will have previous experience with point-of-sale software, Microsoft Word and Excel
• Strong verbal and written communication skills
• Detail-oriented and works with a high degree of accuracy
• Ability to multi-task in a fast-paced environment
• Must be extremely responsible with integrity and ability to maintain confidentiality and discretion

Working Conditions

• Must be able to work flexible hours including evenings, weekends, and holidays
• Required to move, lift, carry, pull, and place objects weighing less than or equal to 25 pounds without assistance
• Stand, sit, or walk for an extended period or for an entire shift
• Reach overhead and below the knees, including bending, twisting, and pulling