Manager, MHSU Bed Based Contracts & Services - Surrey

Are you a dynamic leader with a passion for knowledge exchange and making an impact in the health and social services sectors? We're looking for a dedicated Manager, MHSU Residential Contracts & Services to join our team.  We have an exciting Full Time opportunity for a to join our team in at Central City Tower, located in Surrey BC. 

What We’re Looking For:

• Bachelor's degree in a health related discipline
• Seven (7) years' experience in a community health care setting including five (5) years related clinical management experience with residential care facilities, or an equivalent combination of training and experience
• Valid Class 5 BC Driver's License
• Access to personal vehicle with appropriate insurance coverage

If you're ready to join a team dedicated to providing competent care and support, apply now! Together, we can make a significant difference in the lives of individuals and families, empowering them on their journey to recovery.

To learn more about our MHSU programs and services, read employee insights, and current job vacancies, please visit this site: Fraser Health MHSU

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

Provides clinical program leadership and management of the mental health & substance use bed-based care and supported housing program supporting the residents, families and health service providers of bed-based licensed facility sites contracted by Fraser Health and supported housing contracted programs, and incorporates and promotes a trauma-informed and recovery-oriented approach and harm reduction framework while managing contract performance management and quality initiatives.

Accountabilities include supporting contracted service providers to meet contractual compliance, including compliance with Ministry of Health policy, in collaboration with Community Care Facilities licensing for facilities under the Community Care and Assisted Living Act and through work with Service Providers to support the delivery of safe, appropriate, and quality care to residents; supporting regional clinicians in providing bed-based liaison/coordination activities including complaints management and investigation; responding to and processing requests received by contracted services providers under the Freedom of Information and Protection of Privacy Act; and, ensuring the communication and resolution of system issues. Responsible for investigating quality of care concerns across contracted service provider beds as designated by senior management; develops recommendations to address findings/issues; maintains tracking and trending of quality-related information. Conducts Quality of Service Reviews on behalf of Fraser Health; leads and directs the development of Fraser Health wide facility activity requirements and special projects to expand bed-based capacity in contracted services.

Education and Experience

Bachelor's degree in a health related discipline, plus seven (7) years' experience in a community health care setting including five (5) years related clinical management experience with bed-based care facilities, or an equivalent combination of training and experience.

Valid Class V B.C. Driver's License with access to a vehicle for business related purposes.

Competencies

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Competencies:

• Demonstrated knowledge and ability in related clinical health care practice, education and program planning, development, implementation and evaluation.
• Demonstrated understanding of trans theoretical model of change, harm reduction and trauma informed practice, and ability to be flexible and open to all ranges of treatment approaches. Ability to plan, prioritize and carry out projects.
• Knowledge of department management processes under collective agreements.
• Demonstrated knowledge of budget planning and preparation principles, concepts and methods.
• Excellent oral, written and presentation skills.
• Demonstrated ability to provide progressive and innovative approaches to service delivery and program issues.
• Knowledge of research methodology, practices and techniques.
• Excellent investigative, analytical and problem solving skills.
• Ability to work effectively under pressure and with changing priorities and deadlines.
• Knowledge of Information Systems applications, tools and concepts.
• Physical ability to perform the duties of the position.

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 48,000+ staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.

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IMPORTANT: Recruitment scam warning

Please be on alert for recruitment scams. We are aware of several scams targeting individuals by falsely claiming to represent Fraser Health. Always take precautions when sharing personal details with unverified sources. Please note that we will never ask for money or payment, nor ask you to download or install an app at any point during our recruitment process.