Executive Director, Clinical Solutions

Fraser Health (FH) is responsible for the delivery of hospital and community-based health services to nearly 2 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. The Fraser region is home to 32 First Nations communities and 6 Métis Chartered communities. Our team of nearly 48,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: better health, best in health care.

Reporting directly to the Vice President of Digital Patient and Provider Experience, the Executive Director, Clinical Solutions plays a pivotal role in shaping a future forward clinical solutions vision and fostering robust organizational, regional, and provincial partnerships. Leading strategic and services solution planning, this role drives the deployment, optimization, acceleration and integration of clinical solutions across Acute, Community, and Primary care settings.

As a seasoned leader in health and clinical systems, the Executive Director spearheads the advancement of information management systems and technologies, applying solution-oriented approaches to complex health, business, and operational needs. With confidence and innovation, they champion clinical solution initiatives throughout Fraser Health.

Key Responsibilities: 

• Providing senior-level solutions, advice, and direction to FH leadership and key partners
• Developing a future forward clinical solutions vision aligned with clinical information needs aligned to our digital health strategy key pillars
• Leading strategic and transitional solutions planning and project oversight for large, complex initiatives
• Evaluating federal and provincial government IM initiatives and advising on their impact and implementation
• Drives a culture of innovation to transform care delivery across the region 

Qualifications:

• Master's Degree in Business Administration, Health Information Management, or related discipline
• Over ten years of recent, related experience in a large clinical system environment, including five years in technical and strategic leadership roles, or equivalent combination of education and experience

* Annual salary range of approximately CAD $150,661 to CAD $226,040. Actual salary will be determined based on the candidate's experience, expertise, and Fraser Health's internal equity guidelines. The range serves as a guide to illustrate the potential growth and development opportunities within the position, with compensation increasing as one progresses, gains experience, and effectively masters the responsibilities and requirements of the role and level. Actual compensation will vary based on individual circumstances and organizational considerations, and reaching the maximum of the range typically requires a high level of proficiency and accomplishment within the role, whether over the course of several years or throughout one's career.

Fraser Health values diversity in the work force and strives to maintain an environment of Respect, Caring & Trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable, and culturally safe manner.

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

The Executive Director, Clinical Solutions provides strategic oversight of Fraser Health’s clinical solutions including those supporting lower mainland initiatives and/or provincial health programs. This leadership role crosses departments and portfolios supporting clinical information needs across the continuum of care including Acute, Community and Primary care settings.

In collaboration with the VP, Digital Patient and Provider Experience, Chief Clinical Information Officer (CCIO), Chief Medical Information Officer (CMIO) and other Fraser Health executive and senior leaders, the Executive Director leads strategic and transitional digital experience planning to support and enable effective clinical solutions for Fraser Health. This includes the development of a strategic direction for technology development and implementation, tactical approach and benefits evaluation; development, analysis and preparation of investment cases to further the goals, objectives and key performance indicators for FHA, MOH, PHSA, and lower mainland support services. The Executive Director identifies and consolidates advancement, modernization and strategy of clinical applications and environments.

The Executive Director provides the structure and utilization of human resources including current and future portfolio needs; develops standards for recruitment and the development and retention of talent; management/succession planning; provides overall portfolio recommendations for present and future financial planning to the VP; authorized to make binding commitments on behalf of the Fraser Health at industry committees and working groups.

1. Provides senior level clinical solutions advice and direction to the VP, the Chief Clinical Information Officer, the Chief Medical Information Officer and Fraser Health senior leadership that includes Clinical Executive Directors and Directors. Ensures Fraser Health supports Lower Mainland services of Health Information Management, Pharmacy and Laboratory services.
2. Holds membership in the Health Informatics & Information Technology Committee that provides strategic direction and leadership on plans, implementation and use of information management, health care informatics and clinical, business and information technology solutions. Represents and holds the authority to make binding commitments on behalf of Fraser Health Information Management on Information Management governance councils and other assigned committees and/or projects. Assesses and makes recommendations on corporate systems that cross all non-clinical portfolios and operations across Fraser Health.
3. In alignment with the clinical information needs prioritized by the VP, develops a consolidated clinical solutions vision for the health authority, including strategic and tactical planning, development and coordination of related resources within the service areas. Provides short and long-term planning to identify required operating and capital expenditures. Advances the use of information systems and knowledge-based processes to support person-centered strategies.
4. Develops the digital experience plan for clinical applications in support of FHAs business/health goals and objectives by ensuring that major integrative initiatives required by the health/business areas are well documented and reflected in the information management strategy and capital plan.
5. Leads the strategic and transitional clinical solutions planning, including the development of a strategic direction, tactical approach, and benefits evaluation by developing, analyzing, and preparing investment cases that further the goals, objectives and key performance indicators of FHA, the Ministry of Health and other key partners (e.g., HSSBC, Pharmacy, etc.).
6. Provides project oversight and leadership to large, complex planning projects and major clinical solutions initiatives by developing and managing project timelines/milestones, formulating change management strategies, identifying implications, mitigating risks and identifying qualified resources within approved funding and resource constraints.
7. Evaluates and appraises major federal and provincial government IM initiatives for potential opportunities and implications for FHA; works with the Provincial eHealth groups to advise on the impact to Fraser Health and shape the implementation of BC Ministry of Health initiatives in a way that will integrate with the FHA clinical information systems.
8. Collaborates, guides and shapes the digital experience plan for clinical applications or Lower Mainland and provincial-led initiatives, including MOH eHealth and LMC support services initiatives.
9. Leads and collaborates with the Ministry of Health and other Health Authorities in planning and procurement of clinical information systems and development for the advancement of clinical solutions functionality across the continuum of care including Acute, community and primary care.
10. Provides overall leadership, direction and supervision to the department through coaching, mentoring, skill and leadership development, and team building. Manages human resources to support the operation of authority-wide information systems/applications development, implementation and administration. Manages assigned staff including recruitment, supervision, work assignment, performance management, professional development, and all aspects of discipline including termination.
11. Provides overall portfolio recommendations for present and future financial planning to the VP; directs financial management, budgeting and reporting with respect to departmental administration, operation and projects by developing the annual Information Management operating and project budgets and ensuring the preparation of financial performance reports.
12. Responsible, in collaboration with the Executive Director, Corporate Services and the Executive Director, Digital Technology Services, for a culture of IM service management excellence by monitoring service delivery performance, ensuring project closure and post-implementation evaluation, measuring key outcomes and customer satisfaction and documenting lessons learned. Member of the IM Service management committee coordinating IM change management activities which supports ITIL implementation, performance improvement, issue resolution, change processes and deals with emerging issues.
13. Remains knowledgeable with emerging developments in technology and best practice related to health information management and clinical best practices that will influence IM direction, strategies and for improving overall operational performance and effectiveness. Provides recommendations on potential applications, technologies, tools and practices.

QUALIFICATIONS:

Master's Degree in Business Administration, Health Information Management or a related discipline, supplemented with more than ten (10) years’ recent, related experience in a large clinical system environment including five (5) years' leadership experience, including demonstrated senior leadership roles, or an equivalent combination of education and experience.

COMPETENCIES:

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities:

• Working knowledge of the health care sector and familiarity with electronic health record systems including the standardization of data and processes.
• Advanced knowledge of contemporary information management, health and business processes, technologies and application and their application in solving complex health, business and operational problems.
• Physical abilities to perform the duties of the position.