Coordinator, Intensive Support & Stabilization Team (ISST) Surrey

Make a Meaningful Impact Where It Matters Most

Are you a natural leader who thrives in fast-paced, people-centered environments? Do you want to play a vital role in delivering compassionate, high-quality care that truly makes a difference for individuals and families in crisis?

Fraser Health is seeking a Coordinator for the Intensive Support & Stabilization Team (ISST)—a pivotal leadership role at the heart of urgent, short-term, 24/7 home support services across our communities.

Why This Role Matters

The ISST Coordinator is a key driver of care delivery excellence. In this role, you’ll ensure clients receive the right support, at the right time, in their own homes—helping stabilize situations, support recovery, and enhance quality of life. Your work directly supports Fraser Health’s Vision, Values, Purpose, and Commitments, with a strong emphasis on patient-, client-, resident-, and family-centered care.

What You’ll Lead

As Coordinator, you will oversee the daily operations of ISST services within an assigned geographic area, acting as the connective tissue between frontline teams, leadership, and system partners. You’ll:

• Lead and support staff by coordinating scheduling, ensuring adequate staffing levels, providing feedback, and conducting performance reviews.
• Navigate human resource events including hiring, orientation, training, and non-clinical complaints or grievances—working collaboratively with Employee Experience teams and leadership.
• Champion quality improvement, using data, audits, and operational reports to recommend and implement meaningful process enhancements.
• Guide change with confidence, supporting staff through workflow, policy, and technology improvements while assessing impacts on clients and teams.
• Be a trusted collaborator, participating in meetings and projects that shape the future of ISST services.

What You’ll Bring

This role is ideal for someone who is organized, analytical, and people-focused—someone who enjoys balancing operational coordination with mentorship, quality improvement, and problem-solving.

Why Join Fraser Health?

At Fraser Health, you’ll join a mission-driven organization committed to innovation, collaboration, and excellence in care. You’ll have the opportunity to influence systems, support frontline staff, and create lasting, positive outcomes for the communities we serve.

Experience the exceptional benefits of working with us including:

• Comprehensive, 100% Employer-Paid Benefits: Enjoy peace of mind with full coverage.
• Generous Vacation Time: eligible employees can earn up to four weeks of vacation to recharge and relax.
• Benefit Portability: Seamlessly transfer your benefits from another HEABC employer.
• Immediate Pension Enrollment: Secure your future with a defined municipal pension plan from day one.
• Maternity Top-Up: Receive an 87% top-up during maternity leave.
• TransLink Pass Subsidy: Save on commuting costs with a 50% subsidy on TransLink passes
• Additional employee discounts and perks available

*Eligibility based on employment status

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:
The Intensive Support & Stabilization Team (ISST) provides urgent and short term 24 hour home support services to clients across Fraser Health and the Coordinator is responsible for the daily operation of services within an assigned geographic area. Coordinates designated staff including overseeing the scheduling of home support services and ensuring adequate staffing levels, including compliance with collective agreement provisions, and providing performance feedback and conducting related appraisals. For the assigned geographical area, coordinates human resource related events such as the hiring of ISST staff, contributing to and delivering standardized training and orientation programs to staff, and providing technical and procedural guidance to the team. Receives and organizes initial investigation of non-clinical related complaints and grievances and develops statistical and various operational reports that help inform quality improvement recommendations.

Bachelor's Degree in a health related discipline plus five (5) years of recent related experience working in a home support or long term care setting, or an equivalent combination of education, training and experience.

COMPETENCIES:

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities

• Understanding of patient transition processes from acute to community and the provision of home support services that help facilitate these transitions.
• Working knowledge of applicable regulations, legislation and collective agreements.
• Strong understanding of applicable scheduling system: Procura.
• Ability to organize large scale projects and complex work requirements.
• Ability to develop and administer technical training material.
• Ability to work independently and as a member of a team.
• Ability to organize and prioritize work in a dynamic environment with changing priorities.
• Ability to maintain, conceptualize and develop reports regarding a variety of operational and informational statistics.
• Understanding of quality assurance processes and ability to educate staff on quality improvement changes.
• Ability to coordinate staff and lead teams through conflict resolution.
• Ability to investigate and recommend grievance responses to support effective resolution.
• Ability to operate related equipment including software.