Client Partner, Disability Management Specialized Services

raser Health is seeking a dedicated and experienced Client Partner for our Disability Management Specialized Services team. This role provides leadership and direction to frontline leadership and HR Consulting Services by managing complex disability cases involving physical, mental, and/or medical disabilities. The successful candidate will act as a clinical resource, reviewing and interpreting medical information from physicians and other service providers to confirm the validity of sick leave claims and facilitate employee recovery from illness and injury.

Key Responsibilities:

• Conduct medical case management of complex disability cases.
• Act as a clinical resource in reviewing and interpreting medical information.
• Develop appropriate medical questionnaires for treatment providers.
• Facilitate the development, implementation, evaluation, and revision of complex return-to-work programs.
• Establish Work Accommodation agreements with third parties such as WorkSafeBC and Canada Life.
• Provide consultation and advice on standardizing Disability Management (DM) processes and protocols.
• Create and implement new DM protocols; evaluate and revise as needed.
• Investigate disability management issues and complaints; research appropriate jurisprudence and industry practices.
• Develop, recommend, and implement contract interpretations, policies, procedures, and programs to facilitate the Work Accommodation process.

Qualifications:

• University degree in a health science discipline such as kinesiology, occupational health, or a related field such as disability management.
• Five (5) to seven (7) years of recent related occupational health experience in:
• Medical case management
• Disability claims management
• Work accommodation process in a healthcare or similarly complex organization
• An equivalent combination of education, training, and experience will also be considered.

#LI-DNI

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

Provides clinical leadership and oversight to address occupational and non-occupational disabilities (physical, mental and medical) by providing direction and consultation regarding disability management in the areas of clinical/medical case management, complex disability case management and Work Accommodation; provides consistent application and interpretation of related legislation, arbitral jurisprudence, employment/labour case law and collective agreement language as it relates to the Enhanced Disability Management Program (EDMP) at FH; works to gather information, prepare for and represent the Employer at third party hearings such as arbitrations, tribunals and/or related quasi-judicial venues; develops related DM tools, reviews, revises and/or develops educational resources and other services with a focus of reducing staff disability costs at FH.

University degree in a health science discipline such as kinesiology, occupational health and/or related field such as disability management. Five (5) to seven (7) years' recent related occupational health experience in medical case management, disability claims management and experience with the work accommodation process in a health care and/or a similarly complex organization, or an equivalent combination of education, training and experience.

Hold designation of Certified Disability Management Professional with the International Disability Management Standards Council (IDMSC).

COMPETENCIES:

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities

• Demonstrated knowledge of disability management as relates to medical, mental health, physical disabilities
• Demonstrated knowledge of contemporary and best practice approaches in occupational health and wellness
• Demonstrated knowledge of current trends in disability management including related jurisprudence, best practices, applicable legislation and collective agreement language
• Demonstrated ability to plan, organize, problem-solve and prioritize work in a dynamic environment with changing priorities
• Demonstrated ability to develop and maintain effective working relationships with internal and external stakeholders
• Demonstrated knowledge of quasi-judicial forums such as arbitrations and appeals
• Ability to work independently and as member of a team
• Effective conflict management and judgment skills to facilitate consensus including ability to persuade and negotiate service/organizational change
• Superior conceptual, analytical and reasoning skills including ability to conduct and perform research
• Ability to operate related equipment including applicable software applications
• Physical ability to perform the duties of the position

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.
 
People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 50,000+ staff, medical staff and volunteers.
 
We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.
 
Together, we are the heart of health care.
 
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Please be on alert for recruitment scams. We are aware of several scams targeting individuals by falsely claiming to represent Fraser Health. Always take precautions when sharing personal details with unverified sources. Please note that we will never ask for money or payment, nor ask you to download or install an app at any point during our recruitment process.