Description
Title: Manager, Integrated Care & Services
Employment Terms: Contract Full-Time (1.0 FTE)
Schedule: Monday to Saturday (35 hours/week), with expectations to work evening and weekend hours
Salary Range: $88,600 - $106,300 per year (with 4% vacation pay)
Vacancy Status: Existing position
Unionized Position? No
Expected Start Date: April/May 2026
Expected End Date: April 16, 2027
Reporting to: Director, Community Health
Location: Health Access Thorncliffe Park (HATP) site
Background:
Heath Access Thorncliffe Park (HATP) is committed to providing coordinated Health & Wellness services to the Thorncliffe Park community. It is a community driven initiative aimed to enhance interdisciplinary comprehensive primary health care, improve access to health, social and community services in Thorncliffe Park. HATP is an innovative partnership between Flemingdon Health Centre (FHC) and TNO-The Neighbourhood Organization (TNO) funded by the Ontario Health- Toronto region. This position is focused primarily on serving with FHC.
FHC is a registered charity and an incorporated not-for-profit Community Health Centre (CHC), with a vision of Strong Health Communities. FHC provides a range of health-related services based on the social determinants of health with extensive community engagement. At FHC, we know that health is about much more than just the absence of disease. Our approach to community health encompasses the social determinants of health which includes education, employment, isolation, food security and social supports, and utilizes a community development model to promote health, prevent disease, and strengthen community capacity. We value health equity, inclusion, community engagement, accountability & transparency, excellence and collaboration & partnerships.
Position Summary:
This role provides strategic and operational leadership to clinical services, ensuring high-quality, interdisciplinary primary health care and positive community outcomes. It oversees team performance, service delivery, and resource management, while supporting recruitment and staff development. The position drives quality improvement, monitors performance against organizational and funder targets, and supports strategic planning. It also promotes collaboration with internal and external partners, advocates for equitable access to care, and contributes to client-centered service design and continuous improvement. This position reports to the Director, Community Health at FHC.
Main Tasks and Responsibilities
- Support the development, implementation and monitoring of HATP’s strategic goals and operational plans
- Provide leadership and support of a strong interdisciplinary team, which includes Physicians, Nurse Practitioners, Registered Nurses, Social Workers, students and volunteers
- Conduct HR activities related to the recruitment, supervision and retention of team members
- Ensure teams meet accountability measures and associate quality indicators and goals through QIP
- Manage the coordination of service delivery and interdisciplinary care within context of the Community Health Centre model of health and well‐being
- Ensure accessibility for non-insured individuals and HATP’s priority populations, and advocate on behalf of these groups towards inclusive and equitable treatment and services
- Collaborate with FHC and TNO management team to monitor/communicate funder set service targets, provide analysis of data and lead quality improvement initiatives as necessary
- Manage the effective and responsible use of financial resources available for clinical services.
- Work with various stakeholders from HATP, FHC and TNO in support of creating an organizational culture of collaboration and innovation
- Design or assist in the design and execution of various people related projects
- Maintain a connection with peers at FHC and TNO to assist with and promote connections and coordination and to address specific issues
- Initiate and/or participate in community-based research; analyze data, from this and other research, to identify trends related to population health.
- Seek insight into client-centered care needs and work with the clinical team to develop solutions/service delivery that provide exceptional care.
- Act as a resource for the development of health communication internally and externally.
- Facilitate the development and maintenance of strong collaborative working relationships with the community we serve as well as existing and potential partner agencies/service providers.
- Organize and facilitate groups and meetings, creating an environment and atmosphere for effective and thoughtful discussion of issues.
- Participating in project and planning committees as required
- Other duties as assigned by Director, Community Health or designate
- This position maintains a dotted‑line reporting relationship to Medical Director for matters related to clinical integration, system‑level alignment, and strategic planning
Skills and Qualifications
- Two to four years of strong management experience within Community-based health organization(s), Public health, or other health sector organizations.
- Degree from a recognized university with a health sciences or community health related discipline (e.g. public health, Social Work, Registered Nurse) or combination of education with relevant experience.
- Experience in managing and implementing “Quality Improvement” strategies and processes in a Health sector services setting
- Self-motivated with the ability to shift priorities with ease and resiliency
- Demonstrated professionalism with ability to make sound judgment
- Demonstrated competency in program planning, implementation, monitoring, and evaluation
- Experience in community development/engagement would be an asset.
- Experience working with funding bodies, contributing to proposals and reporting
- Experience leading a multi-disciplinary and diverse team and facilitating effective team planning
- Demonstrated analytical and organizational skills
- Commitment to providing leadership in reducing barriers to health care experienced by marginalized communities
- Demonstrated ability to manage multiple priorities and ability to build relationships at all levels of the organization
- Demonstrated commitment to anti-racism and anti-oppression
- Knowledge of communities in FHC’s catchment area as well as knowledge of the community health center approach and model are assets
- Excellent spelling, grammar and written communications in English
- Proficiency in computer hardware and software applications particularly EMRs
- Ability to speak languages other than English an asset
Application Process: Please submit your cover letter and resume in a single document online.
Deadline for Application: Open until filled
HATP – Health Access Thorncliffe Park is committed to employment equity initiatives. We encourage residents of Thorncliffe Park, Flemingdon Park, and surrounding communities, and people who are racialized, Indigenous, people from the 2SLGBTQI+ community, people with disabilities and other equity-seeking groups to apply. Please note that FHC/HATP does not use Artificial Intelligence in their recruitment process. If you believe any job posting is fraudulent, please call our office: Flemingdon Health Centre at 10 Gateway Boulevard in Toronto.
