Description
Job Title:
Intake Counsellor
Employment terms:
Regular full-time, 35 hours/week, evening and weekend hours can be expected
Salary range:
$53,027 - $63,065 per year along with extended health benefits and HOOPP pension plan
Expected start date:
ASAP
Number of positions:
1
Reporting to:
Manager, Primary Health Care or Delegate
Locations:
Flemingdon Health Centre at 10 Gateway Blvd, North York, ON
Flemingdon Health Centre at 5 Fairview Mall Drive, North York, ON
Application deadline:
May 16th, 2025 by 5:00 PM Eastern Time
Application Process:
Qualified applicants are invited to submit their application online via this link:
www.jobillico.com/en/job-offer/flemingdon-health-centre/intake-counsellor/15781292
Please include a cover letter and resume in a single file.
Background: Flemingdon Health Centre (FHC) is an engaged and involved member of some of Toronto’s most dynamic neighborhoods; Flemingdon Park, Fairview and Thorncliffe Park. FHC is a registered charity and an incorporated not-for-profit Community Health Centre (CHC), with a vision of Strong Healthy Communities. Across our three sites, we provide a range of health-related services based on the social determinants of health with extensive community engagement.
At FHC, we believe that health is much more than just the absence of disease. Our approach to community health encompasses the social determinants of health which includes: education, employment, isolation, food security and social supports, and utilizes a community development model to promote health, prevent disease, and strengthen community capacity. We value health equity, inclusion, community engagement, accountability & transparency, excellence and collaboration & partnerships.
Position Summary:
The Intake Counsellor conducts intake into our primary and allied health care services, provides information on a wide range of support services, and makes referrals within and outside of Flemingdon Health Centre.
Duties & Responsibilities:
General
- Provide culturally sensitive services to clients in person and virtually
- Complete accurate documentation, including in Flemingdon’s Electronic Medical Record, Practice Solutions (PSS)
- Provides reports as needed/required
Intake – New Clients
- Provide intake assessment and support to people living in the catchment area.
- Screen, enroll and orient new clients to the health centre services and programs.
- Provide information and supportive services to other referring agents, and liaise closely with other service providers to ensure optimum delivery of services.
Navigation and Case Management Support
- Refers callers and community members to appropriate community resources and services
- Provide navigation support to clients as needed
- Provide brief crisis counselling to clients and community members
- Triage and support incoming requests for services and support Social Work team as required within the scope of the role
Community Outreach
- Promote Flemingdon Health Centre to external neighbourhood agencies and build strong working relationships with community agencies.
Internal
- Coordinate child-minding services
- Coordinate interdisciplinary educational seminars
- Membership in FHC Committees and working groups
- Other tasks as required/assigned by Manager
Skills & Qualifications:
- BSW or equivalent education and experience in a community healthcare setting
- Analytical skills to identify and resolve problems, assess client needs, formulate recommendations, develop appropriate service contracts, and determine actions to address the needs of the client
- Decision making skills to determine action required
- Crisis intervention skills
- Excellent communication skills, both written and verbal
- Excellent organizational and coordination skills to respond to fluctuating workloads and respond immediately to crises
- Excellent interpersonal skills to liaise with community professionals and FHC staff
- Social and multicultural sensitivity with a strong sense of anti-oppression, anti-racism principles
Working Conditions & Physical Requirements:
Incumbent will be expected to work some evenings and/or weekend hours based on organizational demands and community needs.
Note: This is a bargaining unit position with UFCW. Terms may be altered as a result of collective bargaining. For more details on benefits and entitlements, please refer to our collective agreement here: Collective Agreements Portal (gov.on.ca)
We encourage applications from individuals who can identify with the diverse communities we serve. We thank all applicants for their interest but regret that only those selected for an interview will receive an acknowledgement. Please note that a criminal background check (Vulnerable sector) will be conducted for this position. In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005, accommodation will be provided in all parts of the hiring process. Applicants need to make their needs known in advance.
