Administrator – Decision Support

Administrator – Decision Support

Regular Full Time (35 hrs/week or 1 FTE), evening and weekend hours can be expected

$45,193 - $55,612 per year along with extended health benefits and HOOPP pension plan

As soon as possible

1

Director, Operations and Organizational Systems (FHC)

Flemingdon Health Centre at 10 Gateway Blvd, Fairview Health Centre at 5 Fairview Drive and Health Access Thorncliffe Park (HATP) at 45 Overlea Blvd. This position will be located within any of the Flemingdon Health Centre (FHC) service locations based on community and program requirements.

April 27th, 2024 by 5:00pm Eastern Time

Qualified applicants are invited to submit their application online using the link below:

www.jobillico.com/en/job-offer/flemingdon-health-centre/administrator-decision-support/13607166

Please include a cover letter and resume in a single file.

Background: Flemingdon Health Centre (FHC) is an engaged and involved member of some of Toronto’s most dynamic neighborhoods; Flemingdon Park, Fairview and Thorncliffe Park. FHC is a registered charity and an incorporated not-for-profit Community Health Centre (CHC), with a vision of Strong Healthy Communities. Across our three sites, we provide a range of health-related services based on the social determinants of health with extensive community engagement. We are primarily funded through Ontario Health (ON).

At FHC, we believe that health is much more than just the absence of disease. Our approach to community health encompasses the social determinants of health which includes: education, employment, isolation, food security and social supports, and utilizes a community development model to promote health, prevent disease, and strengthen community capacity. We value health equity, inclusion, community engagement, accountability & transparency, excellence and collaboration & partnerships.

The Administrator – Decision Support position plays an important role in providing administrative support to ensure the smooth functioning of Electronic Medical Records (EMR) administration. This role is also integral to supporting Decision Support Specialist (DSS) in various projects. The focus of this role is on maintaining data integrity, supporting providers with EMR, and contributing to strategic initiatives in order to support decision making and quality improvement across FHC and Health Access Thorncliffe Park (HATP). We encourage applications from individuals who can identify with the diverse communities we serve.

• Assist providers with EMR-related queries and training requests.
• Handle administrative tasks such as resolving data quality errors, managing lab work, and updating MD/NP information for clients.

• Contribute to projects involving J-Reports, data sharing, and multi-database integrations.
• Financial projects may include support on end-user related initiatives such as asset management monitoring, access, audits, etc.
• Collaborate on initiatives related to policy enforcement, procedural improvements, and effective data management.

• Train new providers on EMR software, workflows, and essential fields.
• Play a role in the creation and enforcement of policies and procedures for efficient data management.

• Conduct data audits as required to ensure compliance and data security
• Support privacy investigations related to issues or breaches.

Both the DAS and DSS roles are interdependent yet work collaboratively in the following ways:

• Maintaining consistent practices across all sites and exchange information share best practices in a collaborative team environment
• Provide backup support for the DSS to ensure continuous operations.
• Improve efficiency by eliminating redundancy and duplication of efforts.
• Navigate through ambiguity and change collaboratively, consulting on decision-making, and escalating decisions when necessary.

• Conduct work safely and in line with organizational values.
• Handle other duties and responsibilities as assigned.
• Regular travel to sites

• Undergraduate degree/diploma in Computer Science, Health Administration, Medical Informatics or related field
• Minimum of 1-3 experience data quality tools and techniques, data profiling tools, developing data analysis skills and languages with ability to analyze datasets to identify anomalies, errors, and patterns, preferably in a health setting
• Knowledge of word processing, spreadsheet, database, and statistical programs as well as various EMR systems– Current utilizations include Practice Solutions Suite
• Healthcare, settlement, and social services sector database knowledge (municipal, provincial, or national level) is considered an asset.
• Familiar with healthcare regulations and compliance standards, such as HIPAA is an asset.
• Superior grammar and proof-reading skills; accuracy and meticulous attention to detail to identify and rectify data discrepancies.
• Ability to plan/organize time and meet deadlines amongst competing demands in order to produce high quality work.
• Superior problem-solving skills in order to troubleshoot and resolve data issues efficiently.
• Critical thinking skills to assess the root causes of discrepancies.
• Effective communication and teamwork skills to build relationships and to convey findings and collaboration with relevant and diverse stakeholder (internal and external partners) with varying needs.
• Verbal and written communication skills to document such things as procedures, audit processes and reports clearly and to prepare reports and presentations, provide training, expertise, and guidance to stakeholders.
• Demonstrated ability to work effectively and professionally both independently and within the team, assume responsibility without direct supervision; exercises initiative, good judgment, and makes decisions within the scope of assigned authority.
• Ability to exercise discretion, excellent judgement and maintain confidentiality.
• Familiarity with research grant applications is considered an asset.
• Stays updated on advancements in healthcare technology and data management practices with a willingness to adapt to evolving healthcare industry standards and technologies.
• Vaccines (COVID-19 and others) are a requirement of the job pursuant to the Ontario Human Rights Code

Note: This is a bargaining unit position with UFCW. Terms may be altered as a result of collective bargaining. For more details on benefits and entitlements, please refer to our collective agreement here: 621-88231-25 (gov.on.ca)

In our Recruitment, FHC is committed to salary range disclosure in all of our job postings. We value and consider candidates’ lived experiences as well as commitment and alignment with our organizational values. We encourage applications from individuals who can identify with the diverse communities we serve.

We thank all applicants for their interest but regret that only those selected for an interview will receive an acknowledgement. Please note that a criminal background check (Vulnerable sector) will be conducted for this position.

In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005, accommodation will be provided in all parts of the hiring process. Applicants need to make their needs known in advance.