Description
My name is Frédérique Tahon, Recruitment Director at Fed Supply, specializing in logistics, supply chain, transportation and operations roles.
I am currently looking for a Director of Operations for a well-established, family-owned Quebec-based food distribution company, recognized for its service reliability, product quality and people-first culture.
Je suis Frédérique Tahon, Directrice en recrutement chez Fed Supply, spécialisée dans les postes en logistique, chaîne d'approvisionnement, transport et opérations.
Je recrute aujourd'hui un·e Directeur·trice des opérations pour une entreprise québécoise familiale du secteur agroalimentaire/distribution, solidement implantée et reconnue pour la fiabilité de ses services, la qualité de ses produits et son approche humaine.
Reporting directly to the executive leadership team, you will act as their right-hand operational partner, fully accountable for warehouse and logistics performance.
The role is Monday to Friday, 7:00 a.m. to 4:00 p.m., with 24/7 operational accountability (decision-making, continuity and emergency handling).
You will join a strong leadership group in a fast-moving environment focused on performance, operational excellence and continuous improvement.
Key Responsibilities
Leadership & People Management
* Lead and develop a management structure including:
o 2 Transportation Supervisors (day & night)
o 2 Warehouse Supervisors
o Around 60 employees total
* Drive engagement, accountability, retention and team development.
* Ensure alignment between management and floor operations.
Operational Oversight
* Oversee end-to-end operations: receiving, storage, picking, shipping, transportation and returns.
* Ensure compliance with food safety, quality standards, and customer service expectations.
* Provide rapid, effective decisions during operational disruptions or emergencies.
Performance & Continuous Improvement
* Define, monitor and improve key KPIs (productivity, on-time delivery, inventory accuracy, logistics cost, H&S).
* Identify optimization opportunities across processes, space, labor planning, transportation and systems.
* Lead modernization and continuous improvement projects.
Cross-Functional & Strategic Partnership
* Collaborate closely with executive leadership on operational strategy.
* Align business objectives with real-world operational capacity.
* Act as a key partner to Sales, Customer Service, Finance and HR.
* 10+ years of proven experience in food/agri-food distribution, including combined warehouse + transportation management.
* Strong background in leading high-volume or multi-site operations.
* Hands-on, floor-oriented leadership with the ability to drive change and performance.
* Data-driven mindset, comfortable with WMS/ERP tools and KPI management.
* Fluent bilingual French/English (spoken and written) is mandatory.
What's Offered
* Permanent position, Monday-Friday, 7 a.m.-4 p.m.
* Director-level accountability at all times.
* Compensation: $140,000+, based on experience.
* Strong performance bonus program.
* Stable, family-owned company with a structured leadership team and real operational autonomy.
* A strategic, high-impact role at the core of the business.
Closing
If you are a seasoned operations leader in food distribution who thrives on performance, structure and strong team leadership, this is a unique opportunity to become the executive team's operational right hand within a solid, growing and people-focused organization.
