Description
Founded in 2001, Fed Finance specializes in temporary and permanent recruitment for accounting and finance professions. Our consultants are all experts and speak your language. We are committed to supporting you throughout your job search and at every stage of your career.
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Hello, I am Clémence, Recruitment and Business Development Advisor at Fed Finance, a recruitment agency specializing in finance and accounting. I work on two types of recruitment: temporary and permanent positions in the Greater Montreal area.
Our team of finance experts speaks your language and understands your world. We cover finance, accounting, and payroll positions
I am looking for an collection agent for my client located in Laval with parking. This is a permanent 40-hour contract.
Job summary
The main responsibility of the collections agent will be to follow up on overdue accounts receivable by phone and email, while ensuring that all communications are traceable. He or she will also be responsible for reconciling accounts, releasing orders, and processing credit card payments.
Main responsibilities
Record credit card deposits in the accounting system.
Maintain customer accounts and associated files in accordance with company practices and regulatory requirements.
Issue and send monthly account statements within the specified time frame.
Contact customers by phone and email to collect overdue payments.
Negotiate payment plans in accordance with company policies.
Accurately document exchanges and payment agreements.
Follow up on payment commitments and issue reminders as necessary.
Recommend accounts for referral to legal collection procedures if necessary.
Perform any other tasks requested by the accounts payable/receivable supervisor or management.
Education and experience
High school diploma or equivalent.
Minimum of two years of relevant experience in collections or a related field, or an equivalent combination of education and professional experience.
Required skills
Proficiency in accounts receivable management software.
Intermediate to advanced skills in Microsoft Office, particularly Excel.
Excellent communication skills, both oral and written.
Ability to identify problems, collect data, establish facts, and propose concrete solutions.
Bilingualism required in French and English, required to communicate with customers outside Quebec.
Core Values
Teamwork: Contributes positively to group dynamics and prioritizes collective success.
Ethics: Respects individuals, keeps commitments, acts with integrity, and inspires confidence.
Professionalism: Interacts with tact and professionalism.
Critical thinking: Identifies problems and proposes relevant solutions.
Professional courage: Has the courage to raise potential issues with management.
Work environment
Dynamic and fast-paced environment requiring a high degree of adaptability.
Simultaneous management of multiple tasks with deadlines to meet.
