Customer Service Assistant (Casual)

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Why FCC?

At FCC, we’re proud to be 100% invested in Canadian agriculture and food. As a federal Crown corporation, we provide financing, knowledge resources and business management software to over 103,000 customers nationwide.

Here’s what you can expect when you join our team:

• Competitive total rewards packages: market-aligned and performance-based salary and incentive programs, flexible and comprehensive group benefit and savings plans, and well-being support through benefits and wellness programs

• Purpose-driven work: We build strong relationships, share knowledge and support the people who feed the world

• Growth: Learning and development opportunities to help you thrive

• Hybrid work options

How you’ll make an impact

As a Customer Service Assistant, you’ll be the first point of contact for customers and play a key role in office operations and the overall customer experience. With your strong organizational skills, you’ll keep accurate documentation, maintain office systems, and support the effective daily functioning of the district or field office.

You’ll work closely with Relationship Management Associates, Relationship Managers, Customer Service Managers, and district staff to deliver outstanding service and keep office operations running smoothly.

If you love building relationships, solving problems, and delivering excellent service, this could be the role for you.

What you’ll do

• Provide friendly, professional customer service by greeting visitors, handling reception, and responding to inquiries in person and by phone

• Manage office and administrative tasks, including preparing documentation and correspondence, maintaining filing systems, and updating customer records

• Process mail, payments, and daily banking, ensuring accuracy and timely handling of customer transactions

• Coordinate office operations by ordering supplies, generating reports and supporting district events

• Proactively coordinate office needs to resolve issues before they impact operations

What you’ll bring to the team

Required qualifications:

• A certificate in office administration or at least one year of related experience (or an equivalent combination of education and experience)

• General knowledge of administrative processes

• Working knowledge of common software applications, including Microsoft 365, and comfort with computer-based tasks

Preferred qualifications:

• Customer service experience, ideally in a financial, law, agricultural or advisory setting

Not sure you meet every requirement? We encourage you to apply anyway.

You belong here
At FCC, we’re committed to creating an inclusive, equitable and accessible workplace - one that reflects the communities where we live, work and play. Our team is made stronger through diversity, and we’re dedicated to building a workforce that brings together a range of backgrounds, abilities and perspectives.

We encourage qualified applicants to apply, including members of these four employment equity groups:
• Indigenous Peoples
• Members of visible minority groups
• Persons with disabilities
• Women

Accessibility and accommodations

To support an inclusive and accessible candidate experience, we encourage anyone needing an adjustment or accommodation during any stage of the recruitment process to email us at: TalentSupplyRecherch@fcc-fac.ca. An HR partner will respond and work with applicants who request a reasonable accommodation. Information received in relation to accommodation requests will not impact hiring decisions.