Support Services Manager, Full Time St.Catharines

Mission:
Join us as a leader to oversee and manage the environmental services department in our
Long Term Care home. With your technical expertise, you will take a proactive approach to
ongoing maintenance, and optimization of building equipment. Your passion for building
trusted relationships and engaging a team of environmental services professionals will
ensure we are able to provide an optimal quality of life to our residents.
Key Responsibilities:
• Achieving Resident & Family Satisfaction and Employee Engagement targets
• Ensuring that Health & Safety risks to residents, employees and the general public are
minimized or eliminated
• Ensuring that installed equipment is maintained in working order or serviced as required
• Ensuring that capital spend and department budget are within established guidelines
• Collaborate - Work with the Executive Director and leadership team to maximize resident
satisfaction
• Manage - Hire, train and engage a team of environmental services staff to deliver quality
service to our residents
• Comply - Maintain environmental services in compliance with regulations and company
policies and processes
• Lend a Helping Hand - Take a hands-on approach to leading, mentoring, and helping the
environmental services team as required
• Cultivate - Build and maintain strong relationships with the residents, employees,
managers, regional team and vendor partners
• Respond with HEART - Hear, Empathize, Acknowledge, Respond, Thank
Qualifications:
• Post-secondary degree or diploma in a related field or equivalent is required
• Minimum of two (2) years' experience in a managerial or supervisor capacity in the area
of environmental services/maintenance in a unionized environment
• Must be enrolled or willing to enroll in the Property Admin Certificate (PAC) program
• Knowledge of building systems including basic plumbing, electrical, mechanical, HVAC
and emergency systems
• Knowledge and experience related to evidence -based practices associated with
housekeeping, laundry and maintenance with a strong ability to manage a budget and
financial spend
• Values of Respect, Integrity, Compassion & Excellence and a passion to work with
seniors
• Must provide a complete and current (within six months) Vulnerable Sector Check
(including a Criminal Background Check) or be willing to obtain one.
What Extendicare has to offer:
At Extendicare, we believe that working as a team creates an environment that allows us to
reach our potential. We value each employee, encourage equal opportunity for growth and
recognize achievement. As a valued member of our team, you can expect:
• Continuous mentorship, support for life-long learning and growth opportunities
• Opportunities for advancement and career growth within the organization
• A rewarding and meaningful work experience where you can enrich your life and the
lives of others through your work.
• Employee Family Assistance Program.
• Robust benefits package.
Extendicare is a leading provider of care and services for seniors throughout Canada.
Through our network of over 115 operated senior care and living centres, as well as our
home health care operations, we are committed to delivering care throughout the he alth
care continuum to meet the needs of a growing seniors’ population in Canada. Our qualified
and highly trained workforce of 23,700 individuals are united by a dedication to quality care
and by our vision of being the best provider of senior care and se rvices in Canada

Time Type:

Extendicare and affiliated organizations including our partner homes in Extendicare Assist, accommodate the needs of job applicants throughout its recruitment and selection processes upon request.