Operations Manager - Sherwood Court - Fulltime

Extendicare Canada Inc.

Maple, ON

Number of positions available : 1
Salary To be discussed
Published since 10 day(s)
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Starting date : 1 position to fill as soon as possible

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Description

Job Description

Mission

As the Operations Manager, you will contribute to Extendicare’s purpose of Helping People Live Better by leading all business and administrative functions in a long‑term care home. You will lead and mentor administrative staff while working closely with the Executive Director and leadership team to support daily operations.

This role is accountable for financial management, payroll and benefits, scheduling and workforce administration, and other key administrative processes, with a strong focus on compliance with company and regulatory requirements. Through effective leadership and problem‑solving, you will drive efficiencies and help create a welcoming environment for residents, families, and employees.

Key Outcomes

Ensure accurate and timely completion of key Human Resource (HR) processes, including employee lifecycle updates, bi‑weekly payroll, scheduling, and benefits; serve as the in‑home subject matter expert for these functions.
Oversee resident billing accounts and collection processes to ensure timely payments and accurate record‑keeping.
Support the home’s financial health by proactively managing budgets, monitoring spending, and meeting financial targets.
Review financial reports regularly to identify variances, investigate issues, and take timely corrective action.
Maintain compliance with provincial legislation, company policies, regulatory standards, and collective bargaining agreements in a unionized environment.
Lead and develop a high‑performing administrative team that reflects Extendicare’s values and delivers excellent service to residents, families, and employees.

Key Responsibilities

Financial Acumen
Lead and execute financial tasks including processing payments, coding time and expenses, managing resident accounts and collections, and maintaining accurate records for banking, petty cash, and provincial funding.
Analytical Thinking
Review and interpret payroll, scheduling, budget, financial, and HR data to ensure accuracy, identify trends, flag discrepancies, and recommend corrective actions.
Customer Service
Serve as the primary contact for residents, families, and employees on financial or HR‑related inquiries, resolving issues with empathy and professionalism.
Leadership
Supervise and coach the administrative team, fostering a collaborative, service‑oriented environment. Manage onboarding activities for new employees.
Collaboration
Partner with the Executive Director, home leadership, union partners, regional teams, and head office resources to support daily operations.
Compliance & Records Management
Maintain employee files, HR documentation, learning completion, business processes, and office workflows in compliance with legislation, company policy, collective agreements, and regulatory standards.
Continuous Improvement
Improve efficiency by streamlining back‑office processes, using data insights, and supporting home initiatives and corporate projects.
Values Alignment
Promote Extendicare’s Mission, Vision, and Values, demonstrating integrity, respect, and commitment to residents’ rights.
Flexibility
Take on additional responsibilities unique to the home or temporary in nature as required.

Required Education, Credentials, and Experience

Post‑secondary education in Business Administration, Accounting, or Human Resources.
Proficiency in Microsoft Office (Word, Outlook, Teams, SharePoint) and advanced proficiency in Microsoft Excel.
Working knowledge of cloud‑based systems such as Workday and PointClickCare (preferred).
3-5 years of experience in business or office operations (healthcare or long‑term care experience is an asset).
2-3 years of supervisory or people‑leadership experience (preferred).
Demonstrated experience in HR, payroll, benefits administration, scheduling, accounts receivable/payable, and working within a unionized environment.
Strong organizational, analytical, and customer service skills in a fast‑paced, multi‑functional environment.
Ability to manage multiple priorities under tight deadlines.
Must provide a current (within six months) Vulnerable Sector Check or be willing to obtain one.

Core Competencies (for posting purposes only)

Computer Skills and System Proficiency
Multi‑tasking and Prioritization
Financial Acumen
Customer Service and Communication
Analytical Thinking
Time Management
Attention to Detail
Relationship Management
Change Management

Attributes of an Effective Leader

Strategy Development - Understands organizational strategy and sets priorities to deliver results.
Results‑Driven - Takes ownership and holds self and others accountable.
Collaboration - Builds strong partnerships and influences effectively.
Effective Communication - Listens actively and communicates with respect.
Problem Solving - Takes ownership to resolve issues beyond defined roles.
Team Development - Builds high‑performing teams through coaching and continuous learning.
Data‑Driven Improvement - Uses data to measure performance and drive improvement.

What Extendicare Has to Offer

At Extendicare, we believe teamwork creates an environment where everyone can reach their potential. We value our employees, encourage growth, and recognize achievement. As a member of our team, you can expect:

Continuous mentorship and support for lifelong learning
Opportunities for career advancement within the organization
A meaningful and rewarding work experience
Employee and Family Assistance Program
Comprehensive benefits package

About Extendicare

Extendicare is a leading provider of care and services for seniors across Canada, operating under the Extendicare, ParaMed, Extendicare Assist, and SGP Purchasing Network brands. We deliver long‑term care services, home health care, and group purchasing solutions, supporting a growing seniors’ population.

With nearly 30,000 dedicated team members, Extendicare is committed to delivering high‑quality care and services that help people live better - wherever they call home.

Time Type:

Full time

At Extendicare, we’ve spent more than 50 years dedicated to enhancing the quality of life for residents in our long-term care homes across Canada. When you join Extendicare, you become part of a compassionate, mission-driven team committed to creating a safe, supportive, and enriching environment for every resident we serve.

We provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position.

Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process.

We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment - every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us.

Extendicare is committed to fostering an accessible, inclusive, and equitable hiring process. We gladly accommodate the needs of applicants throughout all stages of recruitment and selection upon request.