Manager, Support Services

Job Description

Extendicare is a leading provider of care and services for seniors throughout Canada. Through our network of over 115 senior care and living centers as well as our home health care operations, we are committed to delivering care throughout the health care continuum to meet the needs of a growing seniors’ population in Canada. Our qualified and highly trained workforce of 23,700 team members are united by a dedication to quality care and by our vision of being the best provider of senior care and services in Canada.

Applications are invited for the Full-Time position of Support Services Manager to work at our long-term care facilities located in St. Paul, Alberta.

Reporting to the Administrator, the Support Services Manager is responsible for managing all aspects of the Housekeeping, Laundry, Maintenance, and Food Service operations to meet the needs of the residents and to ensure the effective and efficient preparation and delivery of Support and meal services to residents within legislative and budgetary constraints.

• Plan, organize, and provide high quality support and food services for residents, family, and visitors of the facility.
• Apply continuous quality improvement principles to workflow, performance, production, and changes to service, including dietary requirements to meet legislative requirements.
• Select, supervise and motivate support staff; ensure all staff work as a team in order to provide a high level of productivity and the best use of staff capabilities.
• Ensure the environment of all food preparation and storage areas, as well as housekeeping, laundry services and maintenance, meets Public Health requirements.
• Maintain all records in accordance with policies, procedures, and legislative requirements, including the implementation and posting of all regular and therapeutic menus.
• Liaise and consult with residents, families, government officials, and professionals in relation to resident care needs and department activities.
• Participate in the budgeting process; is accountable for the departmental budgets and food costs.

• Post-secondary education and the successful completion of a recognized Management Program preferred.
• Experience in dietary management, food services, support services and long-term care preferred
• Excellent computer skills required - will be using computerized menu planning and order entry systems.
• Demonstrated strong leadership skills to direct the work of employees
• Superb organizational, time management and multi-tasking skills
• Experience managing employees within a unionized setting
• Experience and knowledge of Occupational Health & Safety practices, principles, and legislation.
• Excellent oral and written communication skills are essential
• People Centered Care focuses on the ability to communicate and care for seniors.

Time Type:

At Extendicare, we’ve spent more than 50 years dedicated to enhancing the quality of life for residents in our long-term care homes across Canada. When you join Extendicare, you become part of a compassionate, mission-driven team committed to creating a safe, supportive, and enriching environment for every resident we serve.

We provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position.

Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process.

We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment - every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us.

Extendicare is committed to fostering an accessible, inclusive, and equitable hiring process. We gladly accommodate the needs of applicants throughout all stages of recruitment and selection upon request.