Documentation Clerk

Job Description

Key Responsibilities:
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To respond to incoming telephone lines and take and relay messages as required;
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To greet visitors and directs them as appropriate;
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To assist with resident information on lab requisitions;
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To maintain or assist in maintenance of resident records /files;
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To perform filing assignments for the DOC;
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To assist with labeling of resident's belongings;
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To prepare and post the nursing schedule under the direction of DOC;
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To update and maintain the schedule daily, including calling staff;
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To input changes to the staff schedules daily and present to DOC for approval;
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To carry out various clerical duties and prepare reports or manuals as required;
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To book ambulances and other transportation at the request of Registered staff;
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To ensure resident satisfaction and continuous quality improvement initiatives are promoted;
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To be knowledgeable of the Resident Bill of Rights/Governing Principles and endeavor to promote it;
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To work in a position of trust with vulnerable adults (residents);
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To uphold and promote the organization's values and philosophy relating particularly to ethics, morality, and integrity as set out in Extendicare's Code of Conduct;
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To complete all other tasks as assigned.
Qualifications:
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Health Care Aide certificate preferred
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Basic clerical/administrative skills
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Pleasant telephone manner with strong customer service skills
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Excellent organizational and communication skills
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Ability to deal with tight timelines
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Experience with Microsoft office suite of applications
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Must provide a complete and current (within six months) Vulnerable Sector Check (including a Criminal Background Check) or be willing to obtain one
What Extendicare has to offer:
At Extendicare, we believe that working as a team creates an environment that allows us to reach our potential. We value each employee, encourage equal opportunity for growth and recognize achievement. As a valued member of our team, you can expect:
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Continuous mentorship, support for life-long learning and growth opportunities
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Opportunities for advancement and career growth within the organization
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A rewarding and meaningful work experience where you can enrich your life and the lives of others through your work.
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Employee Family Assistance Program.
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Robust benefits package.
Extendicare is a leading provider of care and services for seniors across Canada, operating under the Extendicare, ParaMed, Extendicare Assist, and SGP Purchasing Network brands. We are committed to delivering quality care to meet the needs of a growing seniors’ population, inspired by our mission to provide people with the care they need, wherever they call home. We operate a network of long-term care homes (both owned and under management contracts), deliver over 11 million hours of home health care services annually, and provide group purchasing services to third parties representing approximately 150,000 beds across Canada. Extendicare proudly employs nearly 30,000 qualified, highly trained and dedicated team members who are passionate about providing high-quality care and services to help people live better.

Time Type

At Extendicare, we’ve spent more than 50 years dedicated to enhancing the quality of life for residents in our long-term care homes across Canada. When you join Extendicare, you become part of a compassionate, mission-driven team committed to creating a safe, supportive, and enriching environment for every resident we serve.

We provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position.

Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process.

We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment - every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us.

Extendicare is committed to fostering an accessible, inclusive, and equitable hiring process. We gladly accommodate the needs of applicants throughout all stages of recruitment and selection upon request.