Description
Excited to grow your career?
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
Our people make all the difference in our success.
The Account Executive develops and manages the relationship with prospective and existing public sector clients. This position is the owner of client renewal plans, development of long-term account strategy and the lead in meeting client immediate needs. The Account Executive is responsible for client retention as well as supporting expansion opportunities, and incorporating them into the annual strategic plan. The Account Executive is in charge of achieving corporate strategic goals relative to client base and overall customer satisfaction.
The Account Executive has overall accountability for core service delivery for clients, working cross-functionally with all ESC business areas in order to meet and/or exceed corporate strategic goals and client expectations.
ESSENTIAL FUNCTIONS:
Identify leads, manage and strengthen client relationships and ensure satisfaction levels are met. Responsible for client renewals and for meeting client retention targets.
Accountable for supporting the development of a client-specific strategic plan, and ongoing monitoring of the plan with adjustments made as necessary. Responsible for the delivery of annual review of plan performance with the client.
Interface directly with public sector clients and groups on an on-going basis. Serves as the face of Express Scripts Canada, maintaining and strengthening relationships with the clients through ongoing communication to support retention and growth.
Serve as account strategist both internally and externally and identifies opportunities to maximize revenue growth.
Work in collaboration with cross functional teams, to address client strategic objectives and resolve escalated service issues.
Special projects and task forces as required.
QUALIFICATIONS:
Bachelor’s degree or equivalent experience
10+ years relevant experience or Master’s degree with 8+ years relevant experience
Knowledge of Pharmacy Benefits Management or Group Insurance industry preferred
Strong project management skills
Proven ability to excel at strategic thinking and planning
Proven customer service skills and focus
Proven ability to work as a team player
Superior interpersonal communications, collaboration, relationship-building and negotiation/influence skills, including excellent oral and written communications skills in English. Fluency in French would represent a strong asset
Strong PC skills including Microsoft Word, Excel, and PowerPoint
Working knowledge of financials
Ability to travel between 10%-15% of the time to meet goals.
NOTE: Internal Candidates should apply before March 11, 2025.
Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.
