Benefits
Insurance
Prime de soir et de nuit Assurances groupes
Customer Service Agent (Claims)
Excel personnel inc.
Laval,QC- Salary 48000.00 $ per year
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37.50 h - Full time
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Permanent job
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Day shift work
- Published on February 3rd, 2026
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1 position to fill as soon as possible
Description
Want to be part of a dynamic team and play a key role in customer service?
We are looking for a Customer Service Agent (Claims) to act as the first point of contact for insurance claims for our client, an independent store operator.
Work location: Laval
Schedule: Monday to Friday, 7:30 a.m. to 3 p.m., on-site
Salary: $48K and insurance after the probation period
Your role
- Assist operators and customers with claims (bodily injury, property damage, vehicle fleet)
- Coordinate and follow up on claims files
- Communicate with insurers, claims adjusters, and internal teams
- Answer calls and emails and handle complaints related to claims
- Provide administrative support to the Insurance and Claims department
Join us and help provide a quality customer experience, even in the most delicate situations.
Work environment
Requested skills
- College diploma in secretarial studies or administration
- Minimum 1 year of customer service experience (telephone)
- Proficient with Microsoft Office
- Organized, independent, diplomatic, and customer service-oriented
- Experience in insurance or claims management (an asset)
Requirements
Level of education
Professional
Diploma
undetermined
Work experience (years)
3-5 years
Written languages
Fr : Advanced
Spoken languages
Fr : Advanced
Internal reference No.
MPCT20260203
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