Customer Service Representative - Parts

SMS Equipment is growing ! We are looking for a Customer service representative - Parts to join our team! In this role, you'll find solutions, make safety a priority, and work with the largest and most advanced jobsite equipment. This role is located in Fredericton.

The shift for this role is 5x2.

Responsibilities include, but are not limited to :

• Issue purchase orders when necessary.
• Prepare estimates and proposals concerning parts to the customer.
• Respect all policies and procedures: COD accounts, returns and part returns etc...
• Maximize all interventions with customers in order to attain or exceed sales objectives of your respective branch
• Follow company health & safety rules.
• Verify prices and availability of parts with suppliers and issue purchase orders.
• Ensuring all daily and emergency orders is electronically ordered.

• Process invoices and credits for parts returned.
• Shipping parts to customers; specifying shipping instructions and reference number
• Follow up on open documents and ensuring parts are shipped before confirming the invoice.
• Invoice applicable shipping fees for shipments from the branch to customer.
• Return all parts and core components to suppliers.
• File all parts documents on daily basis.
• Maintain parts counter & receiving areas clean, orderly and secure at all times.
• Processing all annual, defective and overstock returns.
• Collaborate with service department (Entering time cards, opening and closing work orders etc)
• To perform any other duties assigned by the supervisor.