Team Lead - Health Services

• Join an award-winning "Top Employer" with meaningful and impactful career opportunities
• Access a health and wellness benefits program that supports you and your loved ones
• Grow and thrive with a dynamic, successful company through internal mobility opportunities
• Invest in your future through RRSP match benefits and an employee stock purchase program
• Experience a collaborative, diverse workforce that prioritizes dignity and respect for all

• Manage location(s) day to day operations and communicate to Regional Manager, Health services any escalated issues or concerns
• Recommend changes to maintain high level of productivity in conjunction with the leadership of the Regional Manager, Health Services
• Create a positive working environment by listening and soliciting employee feedback
• Provide input to the reporting manager on employee development and evaluation
• Utilize wait time measurements and technology to make recommendations to reduce patient wait-time and bottle-necks
• Provide customer and patient centric care while demonstrating Dynacare’s core values of Compassion, Ingenuity, Accountability, Collaboration and Customer Focus
• Ensure prompt and courteous customer service to all internal and external clients
• Provide guidance and report to Regional Manager, Health Services any investigation, documentation and implementation of preventative measures for all workplace accidents, injuries, and hazards
• Ensure location is always audit and inspection ready
• Coach team members on quality related errors to meet operational targets
• Contribute towards Dynacare's learning and knowledge-based culture by sharing in the responsibility of training and skill development of new team members as requested
• Perform Lab Assistant duties and functions as required

• Sound knowledge of the MOH, OLA and OAML legislation and guidelines
• Working knowledge of laboratory best practices and competent in all collection techniques
• Excellent command of English and/or French where applicable
• Certification in D.O.T., Breath Alcohol Technician an asset
• 3 to 5 years related experience working in a laboratory environment
• Proficient with GD related software application including Omnitech, Paymentech, Telemed, AS400 and Outlook
• Proficient in MS office, excellent computer and keyboarding skills
• Lean Six Sigma/Change management training-preferred
• Ability to lead by example with positive attitude and respectful of others
• Recommend changes to maintain high level of productivity in conjunction with the leadership of your manager
• Be a health and safety champion, report all health and safety hazards and support investigations
• Demonstrated leadership skills
• Continuous improvement mindset of bringing forward recommendations, collecting data and implementing solutions
• Foster open communication between all team members

• Normal office environment
• Ability to travel to and between locations on a regular basis

Passionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey.