Senior Personal Lines Underwriter

Our client is currently looking for a Personal Lines Underwriter to join their team. Do you want your customers to enjoy a unique, personalized and exclusive experience? This position is for you.

Your duties will include:

• Assess and process risks beyond agent authority levels.
• Manage the most complex automobile and home insurance contracts, renewing or terminating according to established guidelines.
• Ensure compliance of files at the time of renewal and clearly communicate conditions of acceptance or refusal.
• Provide technical support to agents on risk selection criteria and computer systems.
• Respond to requests for risk, product and rate accommodation.
• Provide first-class customer service by answering calls, chats and e-mails in a call center environment.
• Follow-up with agents/clients on quotes and risks underwritten.
• Analyze relevant reports (inspections, vehicles, claims) to assess risk and claims exposure.
• Maintain technical skills through online and other training.

What we are looking for:

• At least 4 years' experience in personal lines insurance.
• Interest in obtaining CIP (Chartered Insurance Program).
• Excellent negotiation and leadership skills.
• Good command of computer systems (MS Office suite).
• Sound judgment and analytical problem-solving skills.
• Autonomy, initiative and openness to change.
• Ability to work in a team and manage time effectively.
• Bilingualism (French and English) required to communicate with our customers, partners and teams across Canada.
• Good interpersonal skills and motivation to provide exceptional customer service.

The offer:

• Competitive salary, vacation and retirement savings plan.
• Starts with 4 weeks vacation per year.
• Possibility of working in hybrid mode.
• Excellent professional development opportunities.
• Flexible benefits plan.
• Support for your professional training.

Want to put your passion for the ultimate customer experience to work for you? Contact me at 437-227-6720 or by e-mail at susan@dgacareers.com