Coaching and Support Manager (1-year Fixed Term), Deloitte Global Consulting Services

Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.

Work you'll do

• Drive awareness and adoption of Ascend across geographies and Member Firms through effective change management strategies.
• Deliver impactful sessions for senior stakeholders and create targeted adoption plans.
• Partner with project and Member Firm teams during activation.
• Proactively resolve challenges and influence positive change for smooth adoption.
• Showcase Ascend platforms (Methods, Assets, Tools) in context.
• Demonstrate GenAI capabilities and provide tailored support to pursuit and project teams.
• Build strong relationships across regions, foster collaboration, and advocate enablement priorities.
• Promote Ascend’s value proposition, including GenAI assets.
• Lead “train-the-trainer” programs and build internal expertise on Ascend and GenAI.
• Provide ongoing guidance and act as a subject matter expert.
• Coordinate with development teams for troubleshooting, knowledge transfer, and user acceptance testing.
• Gather feedback and support product enhancements.
• Develop deep knowledge of Ascend tools and their business impact.
• Conduct demos showcasing key features during planning and delivery.
• Support global enablement for new tool accelerators within the Ascend ecosystem.
• Engage with Global Teams and MF network and strengthen stakeholder relationships.
• Advocate strategic GenAI use and contribute to global delivery initiatives.
• Operate effectively in a fast-paced, global, remote environment with strong communication skills.

Deloitte’s Global Consulting Services professionals support our global businesses to drive impact and create enduring value for clients in Strategy, Risk & Transactions (SR&T) and Technology & Transformation (T&T). We deliver purpose-driven services and solutions and provide a consistent, best-in-class "One Deloitte" experience around the world.

Qualifications

• Prior experience in team leadership activities, including recruiting, performance management, and coaching.
• Ability to manage upwards and lead junior team members effectively.
• Strong planning and program management skills to thrive in a complex, fast-paced environment with competing priorities.
• Proven track record of executing high-impact initiatives with exceptional attention to detail.
• Excellent core consulting skills: analysis, research, synthesis, modeling, and logical structuring.
• Superior proficiency in Excel and PowerPoint for data analysis and presentation.
• Strong verbal and written communication skills, including experience presenting to senior leadership.
• Ability to communicate effectively with virtual teams across global locations.
• Effective stakeholder engagement and communication skills to involve essential stakeholders.
• Ability to establish efficient communication channels and manage expectations.
• Flexibility to work as part of a global team spread across different time zones.
• Self-motivated, innovative, and action-oriented team player.
• Client delivery experience in consulting firms with exposure to agile and/or waterfall delivery methodologies.

The salary range for this position is $85,000 - $156,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.