Description
Reporting to the Assistant Director of Youth Healing, the incumbent contributes to the line management leadership, accountability, planning, organization, coordination and reporting, and; helps to ensure the daily implementation and supervision of the quality of the administrative resources including the maintenance staff, kitchen staff, administrative technician and administrative officer class 2, for the Youth Healing Services in Eeyou Istchee.
The incumbent will provide supervision to Youth Healing workers, under its responsibilities. The incumbent will assume the same responsibilities as the other coordinators of the Youth Healing Services when replacing them.
SPECIFIC FUNCTIONS
Strategic Responsibilities
• Contributes to the development, distribution and updating of the programs and services, and; contributes to the Regional Plans for the organization of services. Contributes in assuring that planning is complete for operational use, and includes clinical service and program objectives, policies, protocols, program and employee support tools, and results in Program Manuals and Management Guidelines that support a quality assurance system design.
• Ensures that all physical locations of Youth Healing Services align with the safety guidelines and quality assurance laid out by the CBHSSJB, and takes necessary action to ensure proper maintenance is applied to the locations to ensure safe and welcoming living environments for the youth, and working environments for the staff.
• Ensures unbiased steps are taken and all necessary procedures are followed when relying on external contractors to participate in the maintenance and repairs of our buildings. Following guidelines laid out by our various partners most notably in collaboration with the Material Resources Department (MRD).
• Participate to the committee of coordinators under the responsibility of the Direction of Youth Healing services and contributes to the planning and coordination of services, to the elaboration of policies and procedures regarding services.
• Participates in the planning, organization and coordination for the development and programming of YH services, and the incorporation of such in policies, procedures, protocols and tools.
• Ensures that the programs and services provided under their responsibility are based on respect and autonomy of individuals and communities, and respond to their needs in a holistic manner, including physical, social, cultural and spiritual needs.
• Participates when needed in the implementation of the policies regarding access to client files. Contributes to the development of an effective system for the preparation of intervention plans, record keeping (client file) and the maintenance of various records.
Operational Responsibilities
• Ensures the organization, coordination, implementation, control, and reporting according to the CBHSSJBs clientele approach in the context of its mandate.
• Ensures the programming function for the organization’s services and programs planning associated to the various units.
• Ensures the daily planning of the responsibilities of the services in order to support fully and respond adequately and timely to the needs of the coordinators responsible for the services of the clientele
• Contributes to ensuring the daily planning, leadership, accountability, organization, coordination, implementation and control of a high quality of life, services and programs within the Youth Healing jurisdiction, in collaboration with others and according to the CBHSSJB’s client approach through the:
a) Respect and protection of the individuality, privacy and rights of the clients;
b) Assurance that the clients' family and other significant persons or legal representatives are integrated, should the case arise, into the process attached to the youth healing practice;
c) Implementation of the youth healing programs, policies and procedures, as per the program manuals and management guidelines;
d) Organization and supervision of the daily activities of the clients and staff;
e) Provision of the necessary information and support to the staff so that they have the means to apply the interventions, provide care, and respect the rights of the clients;
f) Implementation of the policies and procedures for the welcoming and integration of clients to the YH services in collaboration with the youth protection (YP) service;
g) Implementation of the policies, procedures and criteria for the movement of the clientele (admission, registration, transfer, departure and closing of files) in collaboration with the YP Service; etc.
• Participates in the operational planning, organization and implementation of the YHS regional programming and management support activities to the YH services and programs (i.e. Intake and Clinical Advisors, and Administrative Officers (Secretaries)).
• Collaborates in the implementation of coordination and continuity mechanisms for the 24 hour per day year-round YH services for the unit, as required.
• Contributes to the implementation and supervision of the Quality Assurance Program, the norms and standards of quality and interventions, and the satisfaction of the clientele served in the three sites for which the unit is responsible.
• Collaborates in the development of clinical and management information systems.
• Ensures, when needed, the implementation of mechanisms for the professional supervision of staff, and their professional, clinical, and administrative activities, and programming. Contributes under the leadership of the DPSQAs and the DMAS in the design and evaluation of such. Participates with the Quebec Orders or Associations on the professional inspection process, in collaboration with the DPSQAs and the DMAS.
Resources Management Responsibilities
• Ensures the efficient people management of the service in part by being directly responsible and accountable for the supervision and management of employees and overall management of the service, including:
o Ensuring employees understand their roles and responsibilities, are mobilized towards the achievement of the service’s objectives and priorities;
o Identifying training needs, recommending solutions, and supporting training and development for all the members of the service.
• Ensures the financial management of the service in part by:
o Plan budget considering strategic orientations of the department and organization, keeping room for future unforeseen situations that may occur.
REQUIREMENTS
Education & Experience
• Bachelor’s Degree in Administration or in a social field (social work, psycho-education, sociology, psychology or a similar and relevant discipline);
• One (1) year experience in service management or supervision in a social services or re-adaptation environment or in a multidisciplinary team setting.
Or
• Diploma of College Studies (DEC) in Administration, Social Work or Special Needs Counselling;
• Three (3) years experiences in service management or supervision in a social service or re-adaptation environment or in a multidisciplinary team setting.
Knowledge and abilities
• Good record in an appropriate level of Youth Healing services management or leadership, and; human, financial, material and information resources management are an asset;
• Knowledge of the Quebec and MSSS laws and regulations for Youth Protection and Re-adaptation programs, and the Youth Criminal Justice Act (federal);
• Knowledge of the MSSS Youth Protection and Re-adaptation Network and its current orientations, services, guidelines and operations;
• Knowledge of Youth Healing (re-adaptation) practice, current issues and trends, and supervision;
• Knowledge of contract management, and ability to collaborate with MRD on project management with strong project management skills (organization, prioritization, completing proper funding request procedures, etc.);
• Knowledge of, or ability to grasp the issues and context that relate to First Nation social services and youth healing;
• Excellent critical thinking, planning and organizational skills;
• Excellent interpersonal communication, leadership and teamwork skills;
• Excellent communication skills, both written and presentation;
• Ability to effectively collaborate with all colleagues, as a team member and team leader;
• Ability in office computer applications;
• Knowledge of Cree culture is an asset;
• Proven ability or potential to be effective in the Cree Nation.
LANGUAGE
• Fluent in English;
• Fluency in Cree and/or French is an asset.
OTHER
• Willing to travel;
• Includes on-call periods.
