Description
SUMMARY OF THE POSITION
The incumbent, reporting to the Director of CMC, plays a key role in planning, organizing, coordinating, and supporting services within the Community Miyupimaatisiiun Center (CMC). Working closely with the Director and coordinators, they ensure the effective delivery of extended services, providing comprehensive care for the community.
As a central liaison, they facilitate collaboration for primary care teams to improve the efficiency of CMC services. Extended primary care services complement second-line services, to ensure comprehensive feedback loops to enhance healthcare accessibility, promote holistic well-being, and assist individuals and families in navigating challenging health situations.
This position is being posted as part of the ongoing transition toward the NISK model of care. While the model will be implemented gradually, this role will support the preparation and alignment of services as the transition unfolds.
SPECIFIC FUNCTIONS
The extended care services for the CMC operates within the integrated primary care service framework. This involves a collaborative, multidisciplinary group of healthcare professionals and paraprofessionals. The team members work together to provide comprehensive care. This involves coordinated care planning, managing transitions, and ensuring access to necessary resources and support. The services aim to address a range of patient needs, including supporting patients with complex conditions through care management.
Aligned with CBHSSJB’s clientele approach and Cree culture and traditions to address diverse patient needs beyond primary care. The incumbent ensures the responsibilities for programming of services delivered in the Community Miyupimaatisiiun Center. This includes but not limited to:
1. Supervises the Nanaahkuu Wiichihiiweukamikw / Multi-Service Day Centre Facility (MSDC) which offers inclusive, community-centered programs aimed at supporting individuals experiencing social isolation, including elders, adults with special needs, and those facing mental health challenges.
a. Ensures programming and activities such as exercise, creative arts, traditional practices, and nutritious meals for elders, to foster connection, well-being, and engagement among participants.
b. Provides access to specialized services to enhance overall health and functionality, including occupational therapy to support daily living skills, physiotherapy to improve mobility and quality of life, psychoeducation therapy to promote mental health awareness, speech-language therapy for communication and swallowing difficulties, and nutritionist services for dietary guidance and chronic disease prevention.
c. Where applicable, implement the community-based addiction and wellness recovery program, Kapataakan within the MSDC facility.
2. Oversees extended psychosocial services that provide comprehensive support to individuals and families facing emotional, social, and psychological challenges. These services go beyond standard clinical interventions, integrating healing-informed care that addresses emotional well-being, social determinants of health, and long-term stability.
a. Ensures that crisis intervention and emotional support offers immediate assistance for individuals experiencing distress, trauma, or crisis situations, ensuring safe and supportive care.
b. Supports the Individual & Family Counseling care plan interventions to ensure Therapeutic guidance is in place for individuals and families navigate life challenges, strengthen relationships, and improve coping strategies.
c. Referral & Liaison Services - Connects individuals with regional services (Maanuuhiikuu /DPSSS, SAPA, Nishiiyuu, Robin’s Nest, Youth Protection etc) and specialized care, such as mental health professionals, housing assistance, financial aid, and legal advocacy.
d. Develops and implements holistic well-being programs that provide tailored interventions for stress management, substance use recovery, employment readiness, and social integration, ensuring comprehensive support for individuals' overall health and stability.
e. Advocacy & Empowerment - Supports individuals in accessing resources, overcoming systemic barriers, and advocating for their rights to promote autonomy and resilience.
3. Facilitates community engagement and outreach by collaborating with healthcare professionals and community partners to raise awareness, promote wellness, strengthen community support networks and enhance substance abuse recovery initiatives under the Youth Solvent (YSAP) and National Native Alcohol and Drug Abuse Program (NNADAP).
4. Ensures effective service delivery and program implementation by utilizing the service delivery guide to support the Cree Home and Community Care Program (CHCCP), ensuring alignment with a holistic approach that respects cultural values and traditions.
a. Delivers comprehensive and inclusive services that prioritize the needs, abilities, and preferences of users and caregivers in CHCCP.
b. Provides dedicated support to family and community members caring for elderly individuals, persons with disabilities, and those with special needs. Ensures access to mental health support, social engagement opportunities, and resources designed to promote independence and enhance overall well-being.
5. Ensures the efficient people management of the Extended care team in part by being directly responsible and accountable for the supervision and management of employees and overall management of the Extended care team.
6. Ensures the financial management of the Extended care team in part by planning budget considering strategic orientations of the department and organization, keeping room for future unforeseen situations that may occur.
7. Improves healthcare access and community well-being by integrating Primary Care Community Representatives (PCCR) to support health promotion, disease prevention, care coordination, client data analysis, advocacy, and essential services like screenings, chronic disease management, and home visits.
8. Contributes to the leadership, and the planning, organization, coordination and support for the development and programming of the Services with the incorporation of such policies, procedures, protocols and tools:
a. Collaborates with key stakeholders to ensure seamless integration of primary care services. Enhances accessibility, effectiveness, and continuity of care through multi-disciplinary engagement with Miyupmaatisiiun extended care teams.
b. Ensures program (service) orientation, planning, organization, coordination and support clinical Services, through integrated co-management relationships with the various managers;
c. Contributes to ensuring the design, development, organization, distribution, updating and evaluation of service and program planning, and that it is complete for operational use, and; includes clinical, service and program objectives, policies, protocols, and employee support tools, and; results in Program Manuals and Management Guidelines that support a quality assurance.
d. Collaborates with others according to their roles. Contributes to program design, support and planning for the integrated care services and multidisciplinary team design, continuity and complementary of the Extended care team activities with those of the other CMC Units, and other resources within the community, organization and externally.
9. Provides advice, coordination and assistance to other Coordinators for specific aspects of operational management, as requested or directed.
10. Advises the Director of the CMC on health, social, allied and clinical matters.
11. Collaborates in the identification and planning of coordination and continuity mechanisms for the 24 hours per day services, and; response to any clinical or other emergency, as required.
12. Collaborates in the planning, organization, coordination, and support for the development and integration of the professional orders and practice standards into the tactical level of services planning, and the incorporation of such in policies, procedures, protocols and tools.
13. Ensures the circulation, application and compliance with the clients and their families’ individuality, privacy and rights; code of ethics and confidentiality. Ensures that the confidential data regarding the clients are respected.
14. Contributes in the implementation of the policies regarding access to client files. Contributes to the development of an effective system for the preparation of intervention plans, record keeping (client file) and the maintenance of various records.
15. Collaborates in the development of clinical and management information systems that include MYLE, CDIS, Care4, EPIC and other systems that will be implemented.
16. Ensures that the programs and services provided are based on respect and autonomy of individuals and communities, and respond to their bio-psycho-social needs as well as cultural and spiritual needs in the spirit of Nishiiyuu.
17. Contributes to the implementation and supervision of Quality Assurance, the norms and standards of quality and interventions, and client satisfaction.
18. Coordinate with Regional stakeholders to support the implementation of mechanisms for the professional supervision of the staff, and their professional and clinical activities, and programming. Contributes under the leadership of the DPSQAs and the DMAS in the design and evaluation of such. Participates with the Quebec Orders or Associations on the professional inspection process, in collaboration with the DPSQAs and the DMAS. Collaborates with the DPSQA in the planning, organization, coordination, and support for the development and integration of the professional practice standards into the tactical level of services planning, and the incorporation of such in policies, procedures, protocols and tools.
19. Supports community initiatives that enhance safety and foster a thriving environment with a forward-thinking approach and a commitment to positive impact, they ensure ongoing collaboration and strong partnerships, this includes working closely with all community and regional stakeholders.
20. Contributes to the accomplishment of the strategic regional plan of the CBHSSJB through collaborative partnerships, and involvement with the organization’s management, staff and various external partners.
REQUIREMENTS
Education and experience
• Bachelor degree in Nursing, Social Work, Human Relations, Social Sciences or Allied Health and member of a professional Order;
• Three (3) years of experience in service/program planning, management or supervision in a program and clinical setting.
OR
• Diploma of College Studies (DEC) in administration; or a candidate of the Cree Succession Leadership Framework - Management Talent Program or First Nations Health Manager Association program and/or Five (5) years of experience in service Management or supervision in a multidisciplinary team setting.
• An expertise in a relevant area, such as in primary care or community health, is an asset.
Knowledge and abilities:
• Good knowledge of the MSSS network, regulations and programs for General and Current Services and nursing practice in a Community Health & Social Service Center (CLSC) and Hospital Ambulatory;
• Good knowledge of and experience with acute and current nursing, health and social services in a first-line community health clinic and hospital ambulatory unit, and its related theory, practice, current issues and trends, and program planning and supervision, including the development of policies and program manuals and quality assurance systems;
• Good knowledge of programs and services related to client bio-psycho-social needs as well as cultural and spiritual needs;
• Good knowledge of pre-hospital services, childhood related health care, and community health prevention and promotion approaches is an asset;
• Good knowledge of multidisciplinary team functioning and leadership;
• Ability to manage the planning and development of new services and programs;
• Knowledge of, or ability to grasp the issues and context related to First Nation health and social services;
• Knowledge of Eenou/Eeyou Miyupimaatisiiun (traditional methods) healing practices is an asset;
• Ability to apply Eenou/Eeyou culture, values, traditions and teachings into programs and services;
• Knowledge of Cree culture and language is an asset;
• Northern health care experience is an asset;
• Good interpersonal communication, clinical and community health leadership and respectful teamwork skills;
• Ability to effectively collaborate with line managers in a matrix organization;
• Excellent communication skills, both written and presentation;
• Methodical, organized, autonomous, flexible, and ability to multi-task;
• Excellent critical thinking, synthesis, organizational and decision-making skills as applied to planning.
LANGUAGE
• Fluent in English;
• Fluency in Cree or French is an asset.
OTHER
• Includes on-call periods;
• Willing to travel.
