Benefits
- Deferred profit sharing plan DPSP
- Dental insurance
- Medical and paramedical expenses coverage
- Pension plan
- Vacation
- Vision care insurance
Manager, Equipment Services
Brampton,ON- Salary 95000.00 to 110000.00 $ per year according to experience
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40.00 h - Full time
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Permanent job
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Day ,Evening ,Night ,Weekend ,On call shift work
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Published since 2 day(s)
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1 position to fill as soon as possible
Description
About the Role
Read more
We’re seeking a dynamic and results-driven leader to oversee our national Equipment Services operations. This role leads a mobile team of field technicians and third-party vendors in a fast-paced, 24/7 environment, ensuring exceptional service delivery, operational efficiency, and high customer satisfaction.
What You’ll Do- Lead and optimize national field service operations to meet service level agreements and customer expectations
- Manage technician scheduling, territories, and productivity using Salesforce (FSL)
- Oversee inventory, equipment repairs, and budget performance
- Build and maintain strong relationships with vendors, partners, and internal teams
- Monitor KPIs, drive continuous improvement, and implement best practices
- Ensure timely resolution of service issues and clear client communication
- Collaborate with Dispatch and Finance to ensure accurate billing and service delivery
- Manage performance, recruitment, training, and development of technicians and vendors
- Promote a strong safety culture and ensure compliance with all health & safety standards
- Coach and develop team members to support career growth
- 10+ years of experience in equipment or facilities operations (leadership level)
- Proven ability to lead field teams and manage third-party vendors
- Strong operational, financial, and problem-solving skills
- Proficiency with Salesforce and Microsoft tools
- Ability to thrive in a fast-paced, 24/7 environment
- Willingness to travel across Canada
- Flexibility to support rotational shifts as needed
- Opportunity to lead national operations with high impact
- Collaborative, fast-paced environment
- Focus on growth, innovation, and continuous improvement
Requested skills
French is an asset
Equal Opportunity Employer
This employer is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations are available on request for candidates taking part in all aspects of the selection process.
Requirements
Level of education
Professional
Diploma
undetermined
Work experience (years)
10+ years
Written languages
Fr : Beginner
En : Advanced
Spoken languages
Fr : Beginner
En : Advanced
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