Technical Services Representative- Onsite
Compugen Inc.
Cambridge, ON-
Number of positions available : 1
- Salary To be discussed
- Published on May 9th, 2025
-
Starting date : 1 position to fill as soon as possible
Description
About Compugen
Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.
Dreaming, designing, and delivering isn't just a mantra for us - it's a way of life. We believe that technology is the conduit, but our people - they are the connection that truly makes the magic happen!
Our Culture
We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals - we're dedicated to helping you achieve yours.
If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.
Position Overview:
The Technical Services Representative 2 plays a key role to our organization success. This position is responsible for the deployment, installation, and upgrade of Computer desktops, workstations, printers, peripherals as well as associated operating systems and application software at the desktop level. Included is the troubleshooting and repair of hardware and software failures.
Key Responsibilities:
Skills & Qualifications:
What Compugen Offers You:
At Compugen, we're committed to diversity, equity and inclusion, actively recruiting from all groups. We provide accommodation upon request to all applicants during the recruitment process. At Compugen, we believe that everyone deserves a seat at the table. If you require an accommodation, our People & Culture representative will work with you to meet your needs.
Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.
Dreaming, designing, and delivering isn't just a mantra for us - it's a way of life. We believe that technology is the conduit, but our people - they are the connection that truly makes the magic happen!
Our Culture
We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals - we're dedicated to helping you achieve yours.
If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.
Position Overview:
The Technical Services Representative 2 plays a key role to our organization success. This position is responsible for the deployment, installation, and upgrade of Computer desktops, workstations, printers, peripherals as well as associated operating systems and application software at the desktop level. Included is the troubleshooting and repair of hardware and software failures.
Key Responsibilities:
- Perform troubleshooting to determine and resolve the root cause of most hardware or software malfunctions at the hardware level.
- Perform hardware warranty and non-warranty repairs of desktops, notebooks, servers and printers
- Perform complex moves, adds, changes of Technology equipment
- Perform complex hardware and/or software upgrades to existing equipment
- Perform network connections for desktops and printers and mobile equipment
- Onsite at customer site
- Responsible to maintain and update certifications.
Skills & Qualifications:
-
- A+ Certification
- Apple and Android experience.
- Airwatch, SOTI, InTune experience
- 5 years of related job experience
- Experience with current Operating Systems
- Experience with ServiceNow
- Experience with imaging and re-imaging equipment
- Must have a valid driver's license, vehicle and insurance
- Good written and verbal communication skills
- Proven sense of urgency to complete tasks and assignments
- Ability to diffuse tense customer situations and project a positive, confident outlook
- High level of integrity and honesty
- Ability to take direction and follow practices and procedures consistently and accurately
- Good time management skills
- Must be able to work independently as well as in a team environment
- Working Conditions:
- Have access to a vehicle
- Standard work hours are: Monday to Friday, 8:00am to 5:00pm
- Entitle to one, 45 minute lunch break
- Frequently assigned to changing priorities
- May be required to work overtime, with paid compensation based on the Employment Standards Act of overtime payment for the province they reside in.
- Onsite in Cambridge Ontario
- Physical Requirements:
- Must be able to lift a minimum of 40 lbs. on a regular basis.
What Compugen Offers You:
- Exciting, fast-paced challenging work environment
- A culture where authenticity and diversity are valued
- Professional development
- Participation in Women in Technology Network
- Opportunities to give back to our local communities
- Collaborative supportive team members
- Remote work/hybrid work options
- Work/life flexibility
At Compugen, we're committed to diversity, equity and inclusion, actively recruiting from all groups. We provide accommodation upon request to all applicants during the recruitment process. At Compugen, we believe that everyone deserves a seat at the table. If you require an accommodation, our People & Culture representative will work with you to meet your needs.
Requirements
Level of education
undetermined
Work experience (years)
undetermined
Written languages
undetermined
Spoken languages
undetermined
Other Compugen Inc.'s offers that may interest you
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