This recruiter is online.

This is your chance to shine!

Apply Now
Commsoft Technologies - Fidelio

ERP Support analyst

4446, boulevard Saint-Laurent, Suite 200, Montreal,QC
  • To be discussed
  • Full time

  • Permanent , Telecommuting job

  • Day

  • 1 position to fill as soon as possible


ERP Support Analyst

Are you passionate about technology and business processes? Would you like to be part of a growing company that cares about the well-being and fulfillment of its employees? The position of ERP Support Analyst is perfect for you!

Our mission

At Fidelio, we help small and medium-sized businesses grow and become more competitive. How do we do this? By helping them optimize their business processes with our integrated management system. Well-established in Quebec for over 20 years, we're now expanding rapidly into the Ontario market.

What we'd like to offer you :

  • Flexible schedules with the possibility of finishing at noon on Fridays
  • Remote work
  • Competitive compensation
  • Ongoing training and mentoring
  • Insurance and a group RRSP
  • Monthly social activities!

Your future responsibilities :

  • Continuously develop and update knowledge of the range of solutions offered;
  • Handle front-line service requests from customer-users (by telephone or e-mail);
  • Analyzes the nature of the request, qualifies it, diagnoses the problems raised using a problem-solving and active listening approach;
  • Documents and updates all data relating to interactions with the user and other resources involved, in accordance with established procedures;
  • Reproduces technical problems experienced by users, where appropriate;
  • Communicates with internal specialists to find optimal solutions to problems raised, and consults all available tools to identify and implement solutions;
  • Informs, advises and instructs customers to solve first-level problems;
  • Refers problems that cannot be resolved immediately to the appropriate departments;
  • Participates in problem documentation, knowledge transfer and other procedural and methodological documents;
  • Participates in the identification and implementation of new work methods to improve efficiency and customer experience.

What we're looking for :
  • A degree specialized in information technology or a field relevant to the role, or a combination of training and experience relevant to the role;
  • One (1) to two (2) years' experience in providing technical support to users, or as a user of integrated management software in a company (ERP system);
  • SQL knowledge;
  • Ability to communicate well and explain needs and appropriate technical solutions to our customers;
  • Autonomy, team spirit and sense of responsibility;
  • Knowledge of SME reality;
  • Patience, self-control and empathy;
  • Proficiency in MS Office suite;
  • Ability to work on several projects simultaneously, sometimes to tight deadlines;
  • Exceptional and positive internal/external customer approach, focused on coaching and problem-solving;
  • Excellent oral and written communication skills in French and English.

Do you have the profile we're looking for? It's time to apply!

Work environment

Work environmentsCommsoft Technologies - Fidelio0
Work environmentsCommsoft Technologies - Fidelio1
Work environmentsCommsoft Technologies - Fidelio2
Work environmentsCommsoft Technologies - Fidelio3

Equal Opportunity Employer

This employer is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations are available on request for candidates taking part in all aspects of the selection process.


Level of education




Work experience (years)

0-2 years

Written languages

Fr : Advanced

En : Intermediate

Spoken languages

Fr : Advanced

En : Intermediate