Benefits Specialist

Coordinates and administers day-to-day operations of employee benefits programs, ensuring accurate and timely processing in accordance with contractual agreements and policy requirements. Acts as a key resource for benefits transactions, employee inquiries, and routine audits. Supports annual enrollment activities, data integrity, and project implementation tasks. Maintains benefit documentation and collaborates with internal and external partners for consistent, high-quality service delivery.

• Operational Administration - Administers benefit coverage changes for leaves, retirements, and life events, ensuring timely and accurate updates. Handles regular employee questions and Tier 1 inquiries, providing clear guidance. Coordinates routine premium collection and reconciliation for retirees and employees on leave. Prepares regular benefits-related reports for review. Reviews and troubleshoots HRIS file issues to maintain data accuracy.
• Customer Service - Manages the benefits inbox, responds to coverage/claims inquiries, and prepares exception requests. Supports AskHR on benefits-related matters.
• Annual Processes - Supports annual rate renewal, enrollment processes, including system testing and validation of enrollment tools. Assists with annual HSA eligibility and enrollment data preparation. Runs annual eligibility reviews for employees reaching benefits milestones. Prepares preliminary data for retiree budget forecasting.
• Audit & Data Integrity - Conducts routine audits to ensure accurate enrollment and rates in both internal and carrier systems. Identifies and coordinates correction of discrepancies, working closely with the Senior Lead, benefits provider, HRIS team, and impacted employees. Maintains benefit data and documentation.
• Financial Impact - Processes monthly invoices from carriers and performs headcount audits. Prepares and submits invoices for validation. Oversees timely processing of monthly invoices and reconciles monthly credit card information.
• Communication & Education - Prepares benefit communications including annual re-enrollment, employee bulletins, and regular updates for active employees and retirees. Compiles benefits data and assists in drafting materials for negotiations. Maintains benefit documentation and educational materials.
• Project Work - Supports implementation tasks for benefits-related projects (plan updates, system enhancements, legislative changes). Assists with system configuration and testing under guidance. Prepares data and coordinates updates with relevant teams.

• Post-secondary education in Human Resources, Business Administration, or related field.
• 2-3 years experience in benefits administration and HRIS systems.
• Strong organizational and communication skills.
• Attention to detail and ability to manage multiple priorities.

This job description is provided as a guideline only. It is not meant to be exhaustive. A jobholder may be required to perform other duties which are not necessarily listed but are in keeping with the general purpose of the role. Other tasks may be assigned based on organizational needs.