Description
Complexity and Scope of the Position
The Business Development Manager role at Chartwell is an exceptional opportunity for an enterprising, self-directed Sales/B2B professional who brings demonstrated experience in sales, a sense of urgency, a drive for results, and who genuinely enjoys interacting with seniors.
The Business Development Manager’s primary responsibility will be to drive qualified move-in referrals for a portfolio of properties by building a network of community influencers, increasing participation at regional events, and establishing community outreach opportunities with corporate markets. A dynamic and motivated individual who is able to deliver effective presentations to targeted groups, work independently, and also work within a team environment focused on customer service is required. The Business Development Manager will be responsible for building and nurturing a referral network to support Chartwell properties in the Gatineau, Ottawa, and Montreal areas. A bilingual candidate is required.
Key Activities
- Create, retain and grow a portfolio of strategic networking partnerships.
- Conduct business development activities with key referral sources to drive new business and achieve quotas of new initial contacts and permanent move-ins.
- Develop and foster professional relationships with members of the local healthcare community, real estate community, and financial community.
- Consistently build up the sales pipeline with qualified prospects from referrals.
- Source, evaluate and implement strategic sponsorships and partnerships with key groups and organizations to promote brand awareness and achieve determined business outcomes.
- Prospect and qualify new referral sources through phone, email, and various outreach conduits.
- Research companies and identify their key decision makers and alignment with Chartwell’s mission, vision, and values.
- Maintain existing referral relationships with community partners by providing support, information, education, and guidance to increase number of referrals.
- Maintain and document business development activities in the CRM (Yardi-Senior CRM).
- Participate and volunteer at local area events and provide information to the public, and community organizations.
- Coordinate and deliver presentations to groups and organizations.
- Integrate local Retirement Living Consultants (RLCs) into referral relationships.
- Identify potential referral sources and educate, nurture, and develop relationships in a defined market.
- Identify and complete networking activities as per the regional business development plan; maintain and update the plan consistently to reflect activities; ensure adherence to allocated budget.
- Actively participate in weekly management/leadership meetings to provide updates regarding networking activity, community events and other related information.
- Practice our corporate values of R.E.S.P.E.C.T.
- Other related duties, as assigned.
Qualifications
Experience:
- A minimum of 3 years previous experience in business development and building community relationships in a results-driven environment in the senior living or healthcare sector.
- Demonstrated history of success in outside sales with a focus on senior services or healthcare.
- Established network of professional business development relationships in the Gatineau and Ottawa areas highly preferred.
- Proven ability to maintain highly effective referral relationships with a large number of professional sources.
- Experience in senior housing highly preferred.
Education:
- Post-secondary education in related field is considered an asset.
- Professional sales training is considered an asset.
Skills & Abilities:
- Excellent communication skills both verbal and written.
- Solid organizational, planning, problem solving, follow through and detail skills.
- Ability to multi-task, network and promote services.
- Results focused in a pro-active busy environment.
- Ability to plan, organize, and execute business development and community integration plans.
- In-depth knowledge of the local community and surrounding areas
- Computer literate with knowledge of related software programs (e.g., Microsoft Office - Excel, Word and Power Point, Google docs). Comfortable with CRM software (e.g., Yardi).
Special Requirements
- Must live within commuting distance to Gatineau/Ottawa region.
- Must be fluent in English and French.
- Must possess flexibility to participate in evenings and weekend events and functions.
- Valid provincial driver’s license required as is access to a vehicle.
- Criminal Reference Check and Vulnerable Persons Check.
