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CENTURA

Shipping Desk Agent

5885, chemin de la Côte-de-Liesse, Saint-Laurent,QC
  • To be discussed

  • 40.00 h - Full time

  • Permanent job

  • Day

  • 1 position to fill as soon as possible

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Benefits

Under the supervision of the Customer Service Supervisor, the position holder coordinates the preparation, shipping, and payment of orders.

ADVANTAGES

  • Competitive salary;
  • Comprehensive group insurance program paid 100% by the employer;
  • Group RRSP with employer contribution;
  • Free parking and public transportation nearby;
  • Gym;
  • Social committee, employee discounts.


TASKS AND RESPONSIBILITIES

  • Courteously greet customers coming to pick up their merchandise;
  • Respond to calls and emails from customers for the preparation, pick-up and shipping of equipment;
  • Prioritize picking vouchers for handlers;
  • Manage the shipment of equipment according to carrier deadlines;
  • Obtain quotes from carriers;
  • Complete all the documents associated with the shipment of the material;
  • Work in collaboration with colleagues from other departments to optimize customer service;
  • Keep the customer informed of any problem during the process of preparing or shipping his order;
  • Follow up on outstanding orders;
  • Process customer payments
  • Handle invoicing and credit transactions
  • Prepare end-of-day transaction reports and perform cash register closing
  • Perform all other related tasks.

Work environment

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Requested skills

  REQUIREMENTS AND SKILLS

  • Be reliable and punctual;
  • Have a good learning ability;
  • Demonstrate excellent customer service;
  • Be skilled in computers and basic calculations;
  • Follow internal procedures;
  • Be able to handle several tasks at the same time.

Here are the attitudes expected of an employee:

  • Be motivated and organized;
  • Be proactive and thorough;
  • Use good judgment;
  • Be rigorous and professional;
  • Have a good team spirit.

Requirements

Level of education

undetermined

Diploma

undetermined

Work experience (years)

undetermined

Written languages

Fr : Advanced

Spoken languages

Fr : Advanced

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