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Coordinator, Customer Service

CENTURA

5885, chemin de la Côte-de-Liesse, Saint-Laurent,QC

Salary To be discussed
40.00 h - Full time
Permanent job
Day shift work
Published since 3 day(s)
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1 position to fill as soon as possible

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Benefits

Coffee
Company discounts
Competitive salary
Deferred profit sharing plan DPSP
Free parking
Gym
Insurance
On-going training
Paid sick leave
Public transportation nearby
Social activities organized by the company
Years of service recognition

Description

WORKING CONDITIONS

Competitive salary;
Comprehensive group insurance program paid 100% by the employer;
Group RRSP with employer contribution;
Free parking and public transportation nearby;
Full gym;
Social committee, employee discounts.

TASKS AND RESPONSIBILITIES

Respond to calls and emails from our commercial customers wishing to order material for their construction projects;
Enter quotes and customer orders into the system, modifying them as needed;
Perform a close follow-up of orders;
Provide end-of-project documents on our products;
Analyze customer needs in order to recommend the appropriate products;
Work in partnership with the sales and credit departments;
Ensure adequate communication with other departments to provide high quality customer service.

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Work environment

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Requested skills

REQUIREMENTS AND SKILLS

Know how to manage a large flow of calls and emails while ensuring the necessary follow-ups;
Have accumulated 1 to 2 years of relevant experience in customer services;
Fluency in French and English (to support and collaborate with English-speaking customers and stakeholders);
Intermediate knowledge of the Office Suite;
Knowledge of Epicor's P21 software, an asset.

Requirements

Level of education

undetermined

Diploma

undetermined

Work experience (years)

undetermined

Written languages

Fr : Advanced

En : Advanced

Spoken languages

Fr : Advanced

En : Advanced

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