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CENTURA

Coordinator, Customer Service

5885, chemin de la Côte-de-Liesse, Saint-Laurent,QC
  • To be discussed

  • 40.00 h - Full time

  • Permanent job

  • Day

  • 1 position to fill as soon as possible

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Benefits

WORKING CONDITIONS

  • Competitive salary;
  • Comprehensive group insurance program paid 100% by the employer;
  • Group RRSP with employer contribution;
  • Free parking and public transportation nearby;
  • Full gym;
  • Social committee, employee discounts.


TASKS AND RESPONSIBILITIES

  • Respond to calls and emails from our commercial customers wishing to order material for their construction projects;
  • Enter quotes and customer orders into the system, modifying them as needed;
  • Perform a close follow-up of orders;
  • Provide end-of-project documents on our products;
  • Analyze customer needs in order to recommend the appropriate products;
  • Work in partnership with the sales and credit departments;
  • Ensure adequate communication with other departments to provide high quality customer service.

Work environment

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Requested skills

REQUIREMENTS AND SKILLS

  • Know how to manage a large flow of calls and emails while ensuring the necessary follow-ups;
  • Have accumulated 1 to 2 years of relevant experience in customer services;
  • Fluency in French and English (to support and collaborate with English-speaking customers and stakeholders);
  • Intermediate knowledge of the Office Suite;
  • Knowledge of Epicor's P21 software, an asset.

Requirements

Level of education

undetermined

Diploma

undetermined

Work experience (years)

undetermined

Written languages

Fr : Advanced

En : Advanced

Spoken languages

Fr : Advanced

En : Advanced

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