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Centura - Québec

Customer Service Agent

2850, rue Jean-Perrin, Quebec City,QC
  • To be discussed

  • 40.00 h - Full time

  • Permanent job

  • Day

  • 1 position to fill as soon as possible

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Benefits

Reporting to the Customer Service Supervisor, the incumbent is responsible for taking orders for customers in the residential sector (retailers).

ADVANTAGES

  • Competitive salary;
  • Comprehensive group insurance program paid 100% by the employer;
  • Group RRSP with employer contribution;
  • Free parking and public transportation nearby;
  • Gym;
  • Social committee, employee discounts.

TASKS AND RESPONSIBILITIES
  • Enter telephone and email orders into the P21 computer system;
  • Create RMA (Return Merchandise Authorization);
  • Follow up on orders with customers (b/o, transfers, special orders, etc.);
  • Prepare the requested quotes;
  • Follow up on outstanding orders;
  • Work in collaboration with colleagues from other departments to optimize customer service;
  • Replace the receptionist as needed;
  • Perform all other related tasks.

Work environment

Work environmentsCentura - Québec0
Work environmentsCentura - Québec1
Work environmentsCentura - Québec2
Work environmentsCentura - Québec3

Requested skills

REQUIREMENTS AND SKILLS

  • Be reliable and punctual;
  • Have a good learning ability;
  • Demonstrate excellent customer service;
  • Be skilled in computers and basic calculations;
  • Follow internal procedures;
  • Be able to handle several tasks at the same time.

Here are the attitudes expected of an employee:

  • Be motivated and organized;
  • Be proactive and thorough;
  • Use good judgment;
  • Be rigorous and professional;
  • Have a good team spirit.

Requirements

Level of education

undetermined

Diploma

undetermined

Work experience (years)

undetermined

Written languages

Fr : Advanced

En : Advanced

Spoken languages

Fr : Advanced

En : Advanced

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