Customer Service Agent
Centura - Québec
2850, rue Jean-Perrin, Quebec City,QC- Salary To be discussed
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40.00 h - Full time
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Permanent job
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Day shift work
- Published on May 8th, 2024
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1 position to fill as soon as possible
Description
Reporting to the Customer Service Supervisor, the incumbent is responsible for taking orders for customers in the residential sector (retailers).
ADVANTAGES
- Competitive salary;
- Comprehensive group insurance program paid 100% by the employer;
- Group RRSP with employer contribution;
- Free parking and public transportation nearby;
- Gym;
- Social committee, employee discounts.
TASKS AND RESPONSIBILITIES
- Enter telephone and email orders into the P21 computer system;
- Create RMA (Return Merchandise Authorization);
- Follow up on orders with customers (b/o, transfers, special orders, etc.);
- Prepare the requested quotes;
- Follow up on outstanding orders;
- Work in collaboration with colleagues from other departments to optimize customer service;
- Replace the receptionist as needed;
- Perform all other related tasks.
Work environment
Requested skills
REQUIREMENTS AND SKILLS
- Be reliable and punctual;
- Have a good learning ability;
- Demonstrate excellent customer service;
- Be skilled in computers and basic calculations;
- Follow internal procedures;
- Be able to handle several tasks at the same time.
Here are the attitudes expected of an employee:
- Be motivated and organized;
- Be proactive and thorough;
- Use good judgment;
- Be rigorous and professional;
- Have a good team spirit.
Requirements
undetermined
undetermined
undetermined
Fr : Advanced
En : Advanced
Fr : Advanced
En : Advanced
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