Project Coordinator (LMS Admin) - Education

Through its core values of Courage, Respect and Excellence, CAMH is implementing its Strategic Plan: Connected CAMH, to transform lives, ignite innovation and discovery, revolutionize education and drive social change. CAMH is more than a hospital, it is a cause. CAMH is on a mission to change the way society thinks about and responds to mental illness. They aim to eliminate prejudice and discrimination and shape a world where mental illness is central to our healthcare system - a world where Mental Health is Health.

To learn more about CAMH, please visit their website at: www.camh.ca.

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CAMH Education at the Centre for Addiction and Mental Health (CAMH) is seeking a full-time, contract (1 year) Project Coordinator Learning Management System (LMS) Administrator with experience applying AI-enabled tools to enhance digital learning systems, workflows, and learner experience. This role will support the design, development, and delivery of innovative digital learning experiences for health care professionals, public, patients and families, and other diverse audiences.

Reporting to the Manager of Digital Innovation, the LMS Admin will manage users, configure courses, and tailor the learning environment for partners and collaborators accessing the CAMH Global Learning Academy on Docebo, ensuring learners are assigned to customized pathways and personalized learning experiences. The role supports accessible, effective, and AI-enabled learning experiences across the platform.

The LMS Admin will also:

• Leverage AI-enabled tools within the LMS to support course administration, learner engagement, analytics, and reporting.
• Support the ethical and responsible use of AI in digital learning environments, including privacy, accessibility, and data governance considerations.
• Collaborate with instructional designers and subject matter experts to integrate AI-supported workflows into course development and delivery.
• Monitor emerging AI features and updates within the LMS and related learning technologies, assessing their applicability to educational use cases.

They will have strong technical expertise, excellent problem-solving skills, and ability to collaborate with various departments and vendors to enhance the delivery of training and development programs.

The LMS Admin will provide technical support to end-users by troubleshooting and answering inquiries. They will generate and analyze reports related to user activity and course completion. They will provide insights and recommendations based on data to improve LMS effectiveness and user engagement.

They will collaborate with UI/UX designers and Learning Experience Designers to ensure the learning pathways are intuitive, user-friendly, and accessible. They will work closely with content developers to configure assessment tools (e.g., quizzes, surveys) and creation of learning objects in multiple formats including HTML5 and SCORM. They will upload and organize training content & resources and ensure that all content is accessible and aligned with organizational training goals. They will maintain documentation, develop training materials/user guides and deliver sessions to educate users on LMS functionalities and best practices.

They will support a workplace that embraces diversity, encourages teamwork and complies with all applicable standards and requirements They will be open to learning new AI capabilities, supporting rapid implementation and learning, and embracing innovation. This position is located at 1025 Queen Street West.

The successful candidate will hold a Bachelor’s degree in Information Technology, Educational Technology, or a related field, with three years’ experience supporting the development and delivery of e-learning and web-based learning resources. The role requires experience with LMS platforms such as Docebo, and e-learning authoring tools such as Articulate RISE and Storyline. Demonstrated knowledge of emerging AI technologies and their application in online education is also required.

Experience with front-end web development (i.e., HTML, CSS, jQuery and Bootstrap framework) and content management systems is required. Proficient use and understanding of cloud-based storage platforms (i.e., OneDrive, Dropbox) and screen recording tools (e.g., Camtasia) is required. Proficiency in backend programming languages (e.g., PHP), database management (e.g., SQL, NoSQL), and experience with APIs are considered a strong asset.

Understanding of SCORM e-learning standard, Web Content Accessibility (WCAG 2.1) guideline and UI/UX principles is an asset. Familiarity with xAPI and LRS is considered an asset. Experience in using project management tools (e.g., Trello, Asana) and content management systems (e.g., Sharepoint) is an asset.

You possess analytical and problem solving abilities, organizational and time management skills as well as sound judgment. You are enthusiastic, flexible and capable of working independently and in a team setting, and can demonstrate excellent interpersonal, organizational, and communication skills and can work well under pressure. You have the ability to work effectively in a wide range of settings with individuals from diverse backgrounds. Bilingualism (French/English) is an asset.