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Centre for Addiction and Mental Health - CAMH

Patient & Family Experience Specialist - Patient & Family Experience

Centre for Addiction and Mental Health - CAMH

Toronto, ON
  • To be discussed

  • Published since 1 day(s)

  • 1 position to fill as soon as possible

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Reporting to the Senior Clinical Manager, full-time, permanent Patient and Family Experience and working closely with the Experience Lead, the Patient and Family Experience Specialist role supports with management of the day-to-day operations of the Patient and Family Experience Office and Family Resource Centre.

The Patient and Family Experience (PFE) Specialist provides clinical expertise to support management of day-to-day operations of the Patient and Family Experience Office and Family Resource Centre. The PFE Specialist connects directly with patients/families/members of the public to resolve concerns. The PFE Specialist maintains case files in our internal tracking system and ensures that questions/concerns from stakeholders are responded to in a timely manner. The PFE Specialist provides support and education to staff and physicians seeking proactive guidance from the Patient and Family Experience Office to navigate complex situations. This will include development and delivery of education and training for clinical teams. 

Requirements

Level of education

undetermined

Diploma

undetermined

Work experience (years)

undetermined

Written languages

undetermined

Spoken languages

undetermined

Internal reference No.

1742

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