Engagement Coordinator - 9-8-8: Suicide Crisis Helpline-camh

Through its core values of Courage, Respect and Excellence, CAMH is implementing its Strategic Plan: Connected CAMH, to transform lives, ignite innovation and discovery, revolutionize education and drive social change. CAMH is more than a hospital, it is a cause. CAMH is on a mission to change the way society thinks about and responds to mental illness. They aim to eliminate prejudice and discrimination and shape a world where mental illness is central to our healthcare system - a world where Mental Health is Health.

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On November 30, 2024, 9-8-8 was launched in Canada as a new national three-digit number for suicide prevention and emotional distress. In 2022, CAMH was announced as the lead for the coordination and administration of 9-8-8, and has acted in this capacity to lead and coordinate the implementation of 9-8-8 and manage the operations and post-launch activities. As of November 2023, this ground-breaking new service is available 24/7/365, in English and French, and accessible to everyone from coast to coast to coast. CAMH is working closely with the federal government and key partners from different groups and communities, provinces, territories and building on our work on Talk Suicide Canada, to deliver this high quality, evidence-based, equitable suicide prevention service to Canada. People with personal and family experiences related to suicide have been crucial champions of 9-8-8: Suicide Crisis Helpline from the earliest phases of advocating for a three-digit number to serve all people in Canada, and have served as leaders in co-creating and implementing 9-8-8. We continue to prioritize embedding equitable lived experience and family engagement in the heart of all we do to continue delivering, evaluating, and improving 9-8-8 services.

9-8-8: Suicide Crisis Helpline is seeking two full-time, contract (until March 31, 2026) Engagement Coordinators to engage people with lived experience in all work streams that collaborate on 9-8-8. The Engagement Coordinators will engage people with lived experience in all aspects of CAMH’s efforts to coordinate and continuously improve 9-8-8. This includes working closely with colleagues coordinating all aspects of 9-8-8 within CAMH (e.g., education, evaluation/research, communications, service quality, and technology) as well as 9-8-8’s network partners (organizations across Canada that partner to provide 9-8-8 services). The Engagement Coordinators will work closely with the 9-8-8 Lived Experience Advisory Team, which is a core team of Community Member Advisors from across Canada who draw on their experiences to co-create an accessible and equitable 9-8-8: Suicide Crisis Helpline by working to ensure that voices of lived and living experiences meaningfully shape 9-8-8. In addition, the Engagement Coordinators will liaise with 9-8-8’s growing Community Member Advisor Network of hundreds of people who have personal and/or family lived experiences related to suicide and have expressed interest in advising 9-8-8.

The Engagement Coordinators will report to the Research Manager of 9-8-8: Suicide Crisis Helpline, and will work very closely with other leaders within 9-8-8, especially the Manager of 9-8-8 Partnerships and Strategy, and other work stream leads as needed.

In this role, the Engagement Coordinators will be responsible for tasks including, but not limited to:

You will support a workplace that embraces diversity, that relies on teamwork and effective collaboration and that complies with all applicable regulatory and legislative requirements. This position is located at 60 White Squirrel Way, with travel between sites, as necessary.

The successful candidates will have at least 3 years of experience working as a facilitator and lead engagement facilitator within a participatory action and/or lived experience engagement setting, or 5 years of experience working within a peer support setting, or another setting where lived experience as a recipient of mental health and/or addiction services is a core component, combined with proven expertise in facilitating lived experience focus/consultation/advisory groups and integrating the input of people with lived experience.

The candidate will support a healthy workplace that embraces diversity, encourages teamwork and complies with all applicable and regulatory requirements.