Donor Experience Representative - Foundation-camh

This role involves remote/work from home with a requirement for a minimum of two (2) days per week working onsite and may be subject to change as the organization works through its hybrid workforce plan and/or changing needs of the Foundation. We care about our team and community and are aligned with CAMH’s health and safety practices.

ABOUT CAMH FOUNDATION

Hi! I’m Drish Bajaj, Business Manager. I believe in the power of philanthropy to improve lives and create meaningful change, and I am driven by a desire to see that change come to fruition and to learn more about what inspires the philanthropists who help make it happen.

I believe the key to an excellent Donor Experience Representative (full-time, temporary until August 14, 2026) is not just the technical skills but the knowledge of the organization’s business, asking the right questions, listening to the answers and believing in the organization’s mission.

The Centre for Addiction and Mental Health (CAMH) is Canada’s largest mental health teaching hospital and one of the world’s leading research centres in its field. With a dedicated staff of more than 5,000 physicians, clinicians, researchers, educators and support staff, CAMH offers outstanding clinical care to more than 38,000 patients each year. The organization conducts ground-breaking research, provides expert training to health care professionals and scientists, develops innovative health promotion and prevention strategies, and advocates on public policy issues at all levels of government.

CAMH Foundation is charged with raising and stewarding funds in support of CAMH. Its role is to help transform the way we understand and address mental illness by raising awareness and increasing engagement across the country. Generous and dedicated supporters help CAMH advance discovery and innovation, build spaces that promote recovery, and break down the stigma of mental illness.

With a vision to inspire philanthropy to solve the greatest mental health challenges of our time, the Operations team is responsible for ensuring the smooth administration and management of funds and implement processes and systems to support the organization. As members of the team, we are committed to a positive and safe work environment where we support, listen, and learn from each other and be accountable to our many key stakeholders.

THE OPPORTUNITY:

The Donor Experience Representative delights all who contact the Foundation. As part of the Operations team, they are expected to quickly determine our supporters’ needs, decide how to respond, and complete requests timely and with a high degree of accuracy. They will create memorable experiences in every interaction and look for ways to contribute to the ongoing improvement of the overall supporter experience.

KEY RESPONSIBILITIES:

Don’t sweat it if you don’t have everything listed above. We believe in growth and curiosity. If you have some of these qualities and believe this is the position that will make you excited to come into work every day, then we want to hear from you!

CAMH Foundation is an equal-opportunity employer. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out at HR.Foundation@camh.ca. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.

Our North Star is creating hope and improving outcomes for people facing mental illness. We work in respectful partnerships with each other and our hospital partners to inspire philanthropy and raise awareness in support of mental health.

Salary Range: $54,636 to $60,373 annually