Department Secretary - Shkaabe Makwa, Clinical Service

Through its core values of Courage, Respect and Excellence, CAMH is implementing its Strategic Plan: Connected CAMH, to transform lives, ignite innovation and discovery, revolutionize education and drive social change. CAMH is more than a hospital, it is a cause. CAMH is on a mission to change the way society thinks about and responds to mental illness. They aim to eliminate prejudice and discrimination and shape a world where mental illness is central to our healthcare system - a world where Mental Health is Health.

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Shkaabe Makwa at CAMH is the first Indigenous-led hospital-based Centre in Canada established to improve the health and wellbeing of First Nations, Inuit, and Métis across Ontario by advancing wholistic models of mental health and wellness care that are rooted in traditional healing practices. We deliver care, co-design research, and mobilize knowledge and tools to transform health systems. We action community-identified solutions to foster health justice.

Position Description
Shkaabe Makwa is seeking a full-time permanent Department Secretary to provide administrative support to Shkaabe Makwa. Reporting to the Clinical Manager with a dotted line to Shkaabe Makwa’s Manager of Operations. This position’s primary purpose is to support the Shkaabe Makwa Clinical Team while providing administrative/clerical duties to ensure the smooth and effective operation of the Centre.

Responsibilities of the Department Secretary requires a high degree of patient/client contact in-person, over the telephone, and virtually, include triaging incoming inquiries from clients, families, and community agencies/physicians, booking and rescheduling appointments, reception coverage, registering clients, preparing documents, inter-program correspondence, and supporting patient flow by compiling monthly data. You will be accountable for maintaining accurate records and the organization of clinic schedules. This position will work closely with clinicians, psychiatrists, community service providers, client representatives, clients and families, and will exercise the utmost discretion in maintaining confidentiality. This position will also perform other administrative duties such as the scheduling of meetings, preparation of agendas, taking of meeting minutes, ordering of supplies and other duties as assigned to contribute towards the general functioning of the administrative team within Shkaabe Makwa.

You will support a healthy workplace that embraces diversity, encourages teamwork and complies with all applicable regulatory and legislative requirements. This position is located at 60 White Squirrel Way.

This position requires the incumbent to be First Nations, Inuit or Métis. The successful candidate will possess a one-year Community College diploma in Office Administration or a related discipline, combined with 1-2 years of secretarial/administrative experience, preferably gained working at health services led by an urban Indigenous organization, First Nation or similar. You will have lived experience as a member of a First Nations, Inuit, or Metis community with demonstrated community connections. You will also have knowledge of the diversities amongst First Nations, Inuit, and Métis cultures and histories. You will possess excellent interpersonal and communication (verbal and written) skills and an understanding of the importance of customer service in a busy clinical environment. You will have sound analytical and problem-solving skills, and possess strong administrative skills. You must be proficient with Microsoft Office applications such as Microsoft Outlook, Word, Excel and PowerPoint to support the department’s activities. Experience in a healthcare environment and using Cerner I-CARE (Power Chart and Scheduling) is preferred. You will have the ability and experience in dealing with clients, staff, volunteers and other internal and external agencies from diverse cultural and ethnic backgrounds. You must demonstrate sound judgement, high levels of tact and diplomacy and be able to respond to clients and patients professionally and politely while creating a welcoming and comfortable environment. The id eal candidate will also be creative and flexible with regard to types of tasks and a team player with a high degree of initiative. Must be able to work under pressure and deal with conflicting priorities and deadlines. You can negotiate with external vendors (such as hotels) to get the best possible rates. Bilingualism (French/English) and/or proficiency in an Indigenous language is an asset. Successful completion of a computer proficiency test is also required for this position.