Admitting & Locating CSR – Central Registration-camh

Through its core values of Courage, Respect and Excellence, CAMH is implementing its Strategic Plan: Connected CAMH, to transform lives, ignite innovation and discovery, revolutionize education and drive social change. CAMH is more than a hospital, it is a cause. CAMH is on a mission to change the way society thinks about and responds to mental illness. They aim to eliminate prejudice and discrimination and shape a world where mental illness is central to our healthcare system - a world where Mental Health is Health.

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Are you someone that provides exceptional customer service? Do you thrive under pressure with a strong sense of urgency? Do you love to follow procedures? Are you available to work day, evening, weekend, and statutory holiday shifts? If you said “yes” to all of the above, then keep reading and consider joining our team!

The Information Management Group (IMG) at the Centre for Addiction and Mental Health (CAMH) is currently seeking a (1) casual Customer Service Representative (CSR) for its Registration Department. The department operates 24hrs a day, 7 days per week. This position will require availability to work all shifts including on short notice. This position is at the Queen Street site.

Centralized Registration provides quality support to CAMH clients, visitors, staff, and Toronto Police and Emergency Services, employing a high degree of customer service at the Emergency Department (ED) Registration desk. Additionally, in collaboration with other CAMH departments, ensures the integrity of registration and scheduling information through regular audits and quality validation; and supports other departments as required.

You will be responsible to register clients, verify demographic information, collect insurance and additional information as required, inform Emergency Department staff of any patient safety alerts or when concerned about a patient’s condition, assist inpatient units with admissions, update Mental Health Act Legal Status forms, and support inpatient units as required. You will liaise and collaborate with appropriate staff in inpatient units, outpatient clinics and Access CAMH to ensure registration and financial data is complete, accurate and entered in a timely manner. You will work closely with the department Coordinator to conduct data quality audits of registration and scheduling to improve and sustain the integrity of the data, and follow-up on missing or inaccurate information as required. You will also assist with document collection, scanning processes and other administrative tasks as required to support the work of Centralized Registration and IMG.

You must have a Grade 12 education or equivalent. Post-secondary education is an asset. Preference will be given to candidates with one (1) year or more of experience in customer service in the healthcare industry and familiarity with acute care hospital registration. You will possess excellent communications and interpersonal skills enabling you to effectively communicate with clients, their families and other staff. You have a demonstrated ability to maintain control during stressful situations and manage conflict. Effective decision-making, time management, ability to multitask, attention to detail, organizational and problem solving skills are required. The ability to work with clients/patients and staff of diverse cultural and social backgrounds is necessary. Computer literacy in Microsoft Word and Excel is required. Previous experience and proficiency with an Electronic Health Record, preferably registration and/or scheduling applications, is desired. The ability to quickly learn new software applications is also required. Bilingualism (French/English) or proficiency in a second language would be an asset.

Please note: This casual position is part of the OPSEU Bargaining Unit.