Senior Shared Services Advisor, IT Training & Experience

About this opportunity:

The Senior Shared Services Advisor, IT Training & Experience plays a key role in enabling effective adoption of Cenovus IT services. This role designs and delivers high‑quality, user‑focused training that improves capability, reduces operational friction, and enhances the overall end‑user experience. With an enterprise‑wide scope, this role partners closely with IT and business teams to translate technical concepts into practical, accessible learning solutions that support consistent use of technology across the organization.

What you’ll do:

• Identify end‑user IT training needs in partnership with IT and business stakeholders

• Design, develop, and deliver training in multiple formats (documentation, virtual, self‑serve content)

• Translate technical information into clear, user‑friendly learning materials

• Support IT‑related change initiatives to drive adoption and improve user experience

• Build and maintain strong relationships with IT teams (EUC, Infrastructure, Applications, Cyber Security) and business partners

• Continuously improve content based on feedback and adoption outcomes

• Create enablement materials such as job aids, guides, and digital content

Who you are:

Our ideal candidate will have the following minimum requirements:

• Legally authorized to work in Canada

• Bachelor’s’ degree in Computer Science, Business, Communications, or Education.

• 8+ years’ overall experience in progressively senior roles specializing in IT, business or adult training and development

• 2+ years’ experience in instructional design, adult learning principles, and training delivery across multiple formats

• Strong understanding of end‑user IT environments, including EUC, enterprise applications, collaboration tools, and IT service delivery models

• Demonstrated experience supporting large, multi‑location organizations and enterprise‑wide technology changes

• Certifications in Instructional Design, Adult Learning, Change Management, or ITIL are assets

We acknowledge the value of transferrable skills and may consider equivalent combinations of experience and education should you not meet a specific requirement.

Note: The application deadline for this position is 11:59 PM MT March 23, 2026.

Cenovus was ranked one of Canada’s Best Employers in 2025. We’re committed to being an employer of choice in our industry by offering a competitive total rewards package and employee programs and rewarding career development opportunities. Learn more.

If you require accessibility assistance to complete the on-line application or otherwise apply for an open position with Cenovus, its subsidiaries and affiliates, please email careeropportunities@cenovus.com.

Who we are:

Ranked as one of Canada’s Best Employers in 2025, Cenovus is an integrated energy company headquartered in Calgary. We’re committed to maximizing value by developing our assets in a safe, responsible and cost-efficient manner. We operate in Canada, the United States and the Asia Pacific region. Our operations include oil sands projects in northern Alberta, thermal and conventional crude oil and natural gas projects across Western Canada, crude oil production offshore Newfoundland and Labrador and natural gas and liquids production offshore China and Indonesia. Cenovus’s downstream operations include upgrading, refining and marketing operations in Canada and the United States.

Find Cenovus on LinkedIn, Facebook and Instagram.

The Cenovus experience

Total rewards

We’re committed to being an employer of choice through competitive compensation and our comprehensive total rewards package, including:

• Paid vacation (including a flex day program for eligible staff)

• Health & dental benefits

• Substantial mental health coverage

• Life insurance

• Disability benefits

• Employee family assistance

• Virtual healthcare coverage

Our development philosophy

We foster a culture of continuous learning and development to support employees as they build meaningful careers. We offer a variety of employee development initiatives, including:

• Internal course offerings

• Education assistance for additional development

• Opportunities to work on special projects

• Leadership development programs for emerging and established leaders

We actively promote internal job movement, recognizing the value of gaining new perspectives, building connections across teams, and applying expertise in new ways. As a fully integrated energy company, we believe that sharing knowledge across our business and operations creates stronger outcomes-for employees and for the company as a whole.

Our culture

• Our purpose: We energize the world to make people’s lives better.

• Our values:

  • Protect what matters

  • Do it right

  • Make it better

  • Do it together

• Cenovus Cares: We believe in the power of purpose-driven work. Our Employee Giving and Volunteering Program, Cenovus Cares, connects our people to our purpose, inspiring action and elevating impact year-round.

  • Support causes you care about with volunteer opportunities in and outside of work.

  • Earn donation grants while volunteering (up to $1,000 per event).

  • Receive donation matching up to $25,000 annually.

• Staff resource groups: We have various staff resource groups to help ensure our people feel a sense of belonging and can grow and do their best work. These voluntary groups are employee-led and all groups are open to all staff in all locations.

Equal opportunity employer

We believe a workplace where everyone has merit-based opportunities to grow, achieve career aspirations and feel a sense of belonging benefits our people, our company and the regions where we live and work. We embrace and encourage different perspectives and approaches, which help us make better business decisions. We believe that through this approach, we can solve challenges, seize opportunities and unlock innovative solutions.

To achieve an unbiased and respectful workplace, individuals are evaluated based on qualifications, merit and abilities, and we encourage applications from all qualified candidates. We also acknowledge the value of transferrable skills and may consider equivalent combinations of experience and education should you not meet a specific requirement.

For more information about working at Cenovus, visit cenovus.com.

The requirements of this posting may be modified to support business needs. Title and compensation administration will be based on the skills and capabilities of the successful incumbent.

Interested in this opportunity? Click the Apply link.

If you are a CURRENT EMPLOYEE, please apply by going to our Internal Career Site.