Description
ROLE SUMMARY :
Under the authority of the department manager, the incumbent is responsible for the end-user support at the counter and online. The incumbent will grow in a diverse and challenging environment and be part of a team that values mutual support.
24.21$ - 32.32$
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Under the authority of the department manager, the incumbent is responsible for the end-user support at the counter and online. The incumbent will grow in a diverse and challenging environment and be part of a team that values mutual support.
DUTIES
As part of his/her duties, the End-User Support Technician:
- Provides assistance to users as first level support in the diagnosis and resolution of network, computer, applications related problems.
- Maintains up-to-date documentation of procedures and resolutions.
- Installs approved software on the workstations.
- Participates in the deployment of workstations and peripherals.
- Triages all incoming incidents and requests.
- Maintains the inventory et manages the equipment loans.
- Performs all other related tasks.
- Must have a minimum of a college diploma (DEC) with an appropriate field of specialization (Computer Science, option networking, Electronics, option networking, etc.) or a diploma which is recognized by the competent authority.
- Must have a minimum of 2-years of relevant experience.
- Must be able to install, upgrade and troubleshoot software on desktops, laptops, and mobile devices with minimum supervision.
- Must have experience with Windows 10 and 11, and Windows Server.
- Must have knowledge of Microsoft products such as Windows Azure, Microsoft 365, Active Directory, GPO.
- Must be willing to learn new technologies and able to adapt quickly to changes.
- A good knowledge of English is essential (written, spoken and comprehension) and functional French is required.
- Must possess excellent communication, organizational and interpersonal skills.
- Must have excellent analytical and problem-solving skills.
- Must be diligent, dynamic, creative and detail oriented.
- Must be able to work independently with minimal supervision and have the ability to work as part of a team.
- Must be able to work effectively with respect to deadlines and produce accurate results.
- Must be flexible and able to adapt quickly to different situations.
- Must have excellent customer service skills.
- Must be sensitive to the needs of clientele requiring accessibility services.
- Must possess very good word processing and filing skills.
- Must have a strong work ethic and exercise discretion.
24.21$ - 32.32$
