Description
At Canadian Forces Morale and Welfare Services (CFMWS), we’re more than just a workplace; we’re a proud community dedicated to supporting Canadian Armed Forces members, veterans and their families in their daily lives. We carefully curate and provide programs and services designed to meet their unique needs and enhance their mental, social, physical, financial and familial well-being. CFMWS employees deliver programs and services including recreation, sports and fitness programs, customized financial services, retail services, access to retail savings and discounts and offers family support and organizes charity events.
Our success stems from living our values. Our employees care about their role in supporting Canadian Armed Forces members, veterans and their families and act with integrity in all they do. Thriving in our close-knit environment, we act as one team with one mission. We constantly seek new ideas and creative ways to deliver the best possible programs and services.
As an employer, we offer a commitment to your health, wellness and growth. We provide a diverse range of roles across many locations and a career where you can make a meaningful impact.
THE ROLEThe Visitor Experience Representative serves as the first point of contact for visitors, providing exceptional customer service and information regarding memberships, programs, services, and facility operations. This role is responsible for processing memberships and payments, maintaining accurate records and reports, supporting administrative functions, and ensuring the facility remains safe, welcoming, and operational. The incumbent also assists with facility bookings, event support, basic troubleshooting of equipment and software, and responds appropriately to safety and emergency situations while contributing to a positive visitor experience.QUALIFICATIONS NEEDEDEducation, Certifications and Licenses
High school diploma AND some years of experience in a related field
Current CPR and Basic First Aid qualifications
Experience
Experience in cash handling, records management, preparing reports, monitoring facility usage
Knowledge of cash handling principles and procedures, loss prevention, point of sales systems, general office administration and clerical procedures
Competencies
Client focus, organizational knowledge, communication, innovation, teamwork and leadership.
LANGUAGE REQUIREMENTSEnglish Essential / Bilingual (English and French) an asset
Reading: Functional
Writing: Functional
Oral: Functional
BENEFITS AVAILABLEHealth Benefits: Healthcare spending account, virtual care (telemedicine), Employee and Family Assistance Program and mental health support.
Work Life Balance: Paid/unpaid leave, including vacation pay, family related leave and personal days.
Retirement Planning: A Defined Benefit Pension Plan and Group Savings Plans.
Learning and Development: Tuition Reimbursement Program, online learning opportunities including a LinkedIn Learning subscription and second language training.
Perks: Discounts provided through CF One Member Appreciation.
Explore all the benefits CFMWS offers by visiting: https://cfmws.ca/Benefits
OTHER INFORMATIONThis position is required to work evenings and weekends.
This is an on-site position with an assigned work location.
Perform moderate lifting, carrying, pulling and/or pushing (i.e. more than 10 lbs/4.5 kg but less than 50 lbs/23 kg).
START DATEAugust 24, 2026
INCLUSION AND ACCOMMODATIONCFMWS is committed to providing an inclusive, equitable and accessible environment, where all employees feel valued, respected and supported. We welcome applications from all qualified candidates who can help us build a workforce that reflects the diversity of Canadian society. If contacted in relation to a job opportunity or assessment, you should advise the recruitment team in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.
