Senior Manager, Morale and Welfare Operations

CFMWS. A job with purpose. Our 4000+ person strong organization champions a healthy, fun, creative and active lifestyle for Canadian Armed Forces members, Veterans and their families. Help us deliver a variety of recreation and fitness programs, offer family support, organize charity events and make sure our members access retail, travel and banking discounts and customized financial services. At Canadian Forces Morale and Welfare Services (CFMWS), we love what we do. And we live it too.

Imagine the excitement and ability to show off your incredible skills in a deployed environment (overseas) for six months managing morale and welfare operations for the Canadian Armed Forces (CAF) and partner nations from across the world!

The Senior Manager oversees the planning, coordinating, managing and control of the operations and delivery programs including physical fitness, sports, recreation, home leave travel programs (HLTA), barbering, accounting, retail operations and, special events for deployed operations. You ensure programs delivered are relevant to the enhancement of operational performance. You advise the Commanding Officer/ senior military officer on programs and policies, and provide guidance and direction to team members on the delivery of services. You also ensure the well-being of your entire morale and welfare team.

The Senior Manager will utilize their previous managerial experience, coupled with excellent interpersonal and customer service skills to provide the highest level of service to Canadian and/or partner nation clientele. Interaction and briefings with local and outlying (based on mission location) military senior level Chains of Command are vital to the success, and delivery of consistent mission-critical programs, services and information.

The Senior Manager also plays an important role in enhancing the morale of CAF members by providing direct customer service to Canada and its partner nations in a deployed setting, underpinned by a high level of customer service, while receiving support from Headquarters.

In addition, The Senior Manager assists with recreational activities and events. Keeping the military energized ensures they are mentally and physically ready to sustain the difficulties of military operations, and live healthy balanced lives.

This is an exciting and rewarding opportunity that does not come along often!

College diploma or certificate in Business Administration, Commerce, Physical Education or Recreation

Canadian citizenship

Must have a valid Canadian passport

Possess a valid Canadian driver’s license

Experience

In planning, managing, and evaluating the operations and delivery of physical fitness, sports, Home Leave Travel, recreation programs, retail operations, special events and rest and recreation activities

In providing advice and guidance

In project management

In planning, organizing, managing, and evaluation the operations and delivery of travel programs

In applying policies, procedures, regulations, and applicable legislation

In preparing and administering tournaments, sporting and recreation events

In managing facilities

In retail practices

In budget administration

In personnel administration

In business planning

In working in a deployment environment, an asset

Competencies

Client focus, organizational knowledge, communication, innovation, teamwork and leadership.

English Essential / French Essential / Bilingual an asset

Reading: Advanced

Writing: Functional

Oral: Advanced

BENEFITS AVAILABLE

Health Benefits: Drug coverage, travel insurance, dental, vision, life insurance, disability insurance and accidental death and dismemberment coverage.

Monthly tax-free allowances in addition to your salary (Allowance rates are based on mission/location).
Possibility of Home Leave Travel Allowance (Paid leave dependent on 6-month deployment).
Accommodations and meals provided for duration of deployment.

DEPLOYMENT SUPPORT RECRUITMENT - QUESTION & ANSWER SESSION

Join us:

May 29, 2024 at 7:00 PM EDT English https://cfmws.ca/deployment-support-webinar-may29

May 30, 2024 at 7:00 PM EDT French https://cfmws.ca/deployment-support-webinar-may30

Have questions before applying?

This webinar will provide an overview of the job positions with Deployment Support, living conditions while deployed, challenges of deploying, locations of deployment, perks of the job, and the application process. You will have a chance to hear from people that have deployed previously and what a rewarding experience it was.

After the overview, there will be an opportunity to post questions to the CFMWS - PSP Deployment Support team.

Learn more about deployment support: https://cfmws.ca/about-us/cfmws-careers/our-team/deployment-support

The successful candidates will be invited to participate in a multi-day paid training and selection session scheduled for September 20 to 29 where you will learn more in-depth about the day-to-day expectations, technical work-related training, as well as a basic understanding of military practices and procedures. This will give you an opportunity to learn more about our organization as well as interact with like-minded people that may be deploying with you. Your completion of the training session will be valid for 2 years.

Conditions of Employment:

• Completion of a health, dental and psychosocial assessment;
• A successful candidate would complete a background check. Internals must maintain their Enhanced Reliability status;
• Current CPR and Basic First Aid qualifications;
• Willingness to work a non-conventional workweek (e.g. 56hrs per week/weekends);
• Position requires walking, heavy lifting, carrying, pulling and/or pushing (i.e. 50 lbs/ 23 kg or more);
• Accommodations: restricted to shared living quarters on camp, privacy is limited.

In order to be considered for deployment, internal employees of CFMWS must include:

• Resume
• Cover Letter indicating the reason why they want to deploy
• A letter or email of support from their Senior Manager (or equivalent). This letter is to include supporting the attendance of training and a future deployment.

External Candidates must include:

• Resume
• Cover Letter indicating the reason why they want to deploy.

Failure to complete this selection criteria will result in your application being refused.

Deployment start dates may take place within the next 2 years.

Deployment contracts are 6 month terms. Salary will be half of the posted annual salary.

Accepting applications from across Canada as positions are for the deployed location listed below.

This job opportunity expires at 11:59 AST

THE LOCATION

Latvia:

Operation (Op) REASSURANCE refers to the military activities undertaken by CAF to support North Atlantic Treaty Organization (NATO) assurance and deterrence measures in Central and Eastern Europe. The CAF lead and participate in international exercises and are in Latvia as part of NATO, aimed at capacity building with partner nations and Latvia. The local currency is Euro (€) and official language is Latvian (Unofficial: Russian). Weather is comparable to Western Canada, warm summers with extended daylight (peak avg 22˚C), and cold rainy winters with limited daylight (low avg 1˚C). Wi-Fi is available on the base.

DEPLOYMENT SUPPORT

CFMWS has been delivering morale and welfare programs to deployed CAF members since 2000 in the area of fitness, sports and recreation. We also assist with other amenities and support including travel assistance, messes, retail and barber services to make time away on deployment easier for CAF members.

CFMWS is committed to providing an inclusive, equitable and accessible environment, where all employees feel valued, respected and supported. We welcome applications from all qualified candidates who can help us build a workforce that reflects the diversity of Canadian society. Workplace accommodation measures are available to all candidates identifying a need during the selection process.