Project Manager - Business Intake and Governance

At Canadian Forces Morale and Welfare Services (CFMWS), we’re more than just a workplace; we’re a proud community dedicated to supporting Canadian Armed Forces members, veterans and their families in their daily lives. We carefully curate and provide programs and services designed to meet their unique needs and enhance their mental, social, physical, financial and familial well-being. CFMWS employees deliver programs and services including recreation, sports and fitness programs, customized financial services, retail services, access to retail savings and discounts and offers family support and organizes charity events.

Our success stems from living our values. Our employees care about their role in supporting Canadian Armed Forces members, veterans and their families and act with integrity in all they do. Thriving in our close-knit environment, we act as one team with one mission. We constantly seek new ideas and creative ways to deliver the best possible programs and services.

As an employer, we offer a commitment to your health, wellness and growth. We provide a diverse range of roles across many locations and a career where you can make a meaningful impact.

As the Manager, Business Intake & Governance within the Chief Operating Office, you will serve as the central point of collaboration for all new and changing business requests. This role ensures requests are consistently captured, assessed, coordinated, and advanced through appropriate governance, costing, and approval pathways.

This position plays a critical role in enabling the organization to respond effectively to growth, new programming, and evolving service demands while maintaining enterprise alignment, transparency, and control.

Join us if you...

• Enjoy being the central intake point for complex, enterprise‑level work and bringing clarity to ambiguity
• Are energized by coordinating across divisions and keeping multiple stakeholders aligned
• Have a strong sense of governance, accountability, and follow‑through
• Are comfortable working closely with executive leadership and preparing decision‑ready materials
• Take pride in well‑designed processes, tracking tools, and clean documentation
• Can balance big‑picture thinking with day‑to‑day operational discipline
• Want to play a key role in how the organization responds to growth, change, and new opportunities

Education, Certifications and Licenses

Bachelor's degree in Finance, Business Administration, Information Technology, or a related field AND some years of progressive management experience in a related field or relevant industry

AND

Designations, courses and/or licenses in a related industry, as required

Experience

In planning, evaluating, and implementing business/operational plans, projects and programs

In identifying, documenting, and reporting on risk management action plans

In developing, researching, analyzing, interpreting, implementing and applying policies and procedures

In interpreting and implementing relevant legislation and regulations

In developing and delivering presentations and communications

In developing training

In data governance and quality assurance

In providing advice and guidance

In project management

In change management

In analyzing and evaluating performance targets and measures

In stakeholder relationship management

In budget administration

Competencies

Client focus, organizational knowledge, communication, innovation, teamwork and leadership.

Skills and Abilities

Ability to apply sound judgement

Analytical skills

Critical thinking and problem-solving skills

Communication skills

Ability to adapt to change

English or French Essential, Bilingual (English and French) an asset

Reading: Advanced

Writing: Functional

Oral: Advanced

Health Benefits: Drug coverage, healthcare spending account, virtual care (telemedicine), Employee and Family Assistance Program, mental health support, travel insurance, dental, vision, life insurance and disability insurance.

Work Life Balance: Flexible work options and a wide range of paid/unpaid leave, including paid vacation, family related leave and personal days.

Retirement Planning: A Defined Benefit Pension Plan and Group Savings Plans.

Learning and Development: Payment of professional association memberships, online learning opportunities including a LinkedIn Learning subscription and second language training.

Perks: Discounts through CF One Member Appreciation.

Explore all the benefits CFMWS offers by visiting: https://cfmws.ca/Benefits

This is a hybrid position with an assigned work location allowing the employee to work partly from a corporate office and partly from a home office in accordance with the CFMWS Flexible Work Options Policy, and with approval from the direct manager.

This is a temporary position with an anticipated start date of 6 April 2026 and end date of 31 March 2029.

April 6 2026

CFMWS is committed to providing an inclusive, equitable and accessible environment, where all employees feel valued, respected and supported. We welcome applications from all qualified candidates who can help us build a workforce that reflects the diversity of Canadian society. If contacted in relation to a job opportunity or assessment, you should advise the recruitment team in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.