Program Support Manager MFS - NCR

At Canadian Forces Morale and Welfare Services (CFMWS), we’re more than just a workplace; we’re a proud community dedicated to supporting Canadian Armed Forces members, veterans and their families in their daily lives. We carefully curate and provide programs and services designed to meet their unique needs and enhance their mental, social, physical, financial and familial well-being. CFMWS employees deliver programs and services including recreation, sports and fitness programs, customized financial services, retail services, access to retail savings and discounts and offers family support and organizes charity events.

Our success stems from living our values. Our employees care about their role in supporting Canadian Armed Forces members, veterans and their families and act with integrity in all they do. Thriving in our close-knit environment, we act as one team with one mission. We constantly seek new ideas and creative ways to deliver the best possible programs and services.

As an employer, we offer a commitment to your health, wellness and growth. We provide a diverse range of roles across many locations and a career where you can make a meaningful impact.

The Program Support Manager, MFS-NCR will manage, develop, implement and evaluate MFS-NCR programs, services and initiatives to meet the needs of the military community, develop and maintain strategic partnerships within the military and other service delivery agencies, as well as review programs and services to ensure compliance and consistency with Military and Veteran Family Services Program (MVFSP).

The Program Support Manager, MFS-NCR will develop and maintain Standard Operating Procedures (SOPs) and program guidelines, as well as lead project teams in the development and implementation of service/support programs and review policies, strategies, regulatory guidelines, programs costs/budgets and evaluation tools.

Education, Certifications and Licenses

Bachelor's degree in Community Development, Family Studies, Education, Communications, Marketing, Management or a related field

AND

Several years of experience in managing family or community development services

Experience

In working with a cross-section of the community

In developing, implementing and overseeing family related programs

In measuring and analyzing service performance

In personnel administration

In project management

In planning and conducting presentations, workshops and briefing sessions

In contract negotiations and administration

In developing, applying, interpreting policies and procedures

In non-violent crisis intervention, an asset

Competencies, Skills and Abilities

Client focus, organizational knowledge, communication, innovation, teamwork and leadership.

English Essential, Bilingual (English and French) an asset

Reading: Advanced

Writing: Functional

Oral: Advanced

Health Benefits: Drug coverage, healthcare spending account, virtual care (telemedicine), Employee and Family Assistance Program, mental health support, travel insurance, dental, vision, life insurance and disability insurance.

Work Life Balance: Flexible work options and a wide range of paid/unpaid leave, including paid vacation, family related leave and personal days.

Retirement Planning: Group Savings Plans

Learning and Development: Payment of professional association memberships, online learning opportunities including a LinkedIn Learning subscription and second language training.

Perks: Discounts through CF One Member Appreciation.

Explore all the benefits CFMWS offers by visiting: https://cfmws.ca/Benefits

This is an on-site position with an assigned work location

Requires local travel

Enhanced Reliability

The selection process will be done In person

This is a temporary position with an anticipated start date of 3 November 2025 and end date of 9 August 2027

November 3, 2025

CFMWS is committed to providing an inclusive, equitable and accessible environment, where all employees feel valued, respected and supported. We welcome applications from all qualified candidates who can help us build a workforce that reflects the diversity of Canadian society. If contacted in relation to a job opportunity or assessment, you should advise the recruitment team in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.