Policy Development and Research Manager

At Canadian Forces Morale and Welfare Services (CFMWS), we’re more than just a workplace; we’re a proud community dedicated to supporting Canadian Armed Forces members, veterans and their families in their daily lives. We carefully curate and provide programs and services designed to meet their unique needs and enhance their mental, social, physical, financial and familial well-being. CFMWS employees deliver programs and services including recreation, sports and fitness programs, customized financial services, retail services, access to retail savings and discounts and offers family support and organizes charity events.

Our success stems from living our values. Our employees care about their role in supporting Canadian Armed Forces members, veterans and their families and act with integrity in all they do. Thriving in our close-knit environment, we act as one team with one mission. We constantly seek new ideas and creative ways to deliver the best possible programs and services.

As an employer, we offer a commitment to your health, wellness and growth. We provide a diverse range of roles across many locations and a career where you can make a meaningful impact.

The Policy Development and Research Manager helps guide important research projects that support the goals of the organization, reporting directly to the Senior Manager. They work closely with a team to plan studies, review existing information, lead surveys, analyze data, and handle day-to-day research tasks. A big part of their job is turning complex research findings into clear, practical advice that can help service providers, decision-makers, and other researchers. They are also skilled at explaining these findings in simple terms to people who may not have a scientific background, whether in meetings, presentations, or public discussions.

As an expert in resilience research, they offer valuable insights to senior leaders. The role also includes managing research contracts and working with partners to share knowledge in meaningful ways. To succeed in this role, strong research skills, attention to detail, experience with publishing, and comfort using research software are essential.

Education, Certifications and Licenses

Bachelor’s degree in Family Studies, Sociology, Social Work or a related discipline.

AND

Several years of experience in social research, program and community development or a related field.

Experience

In researching, analyzing, drafting, interpreting and editing policies and procedures
In policy and program development
In the development of research designs and methodologies
In planning, organizing and managing research data collection and statistical analysis
In facilitation and delivery of presentations, workshops and briefing sessions
In project management
In partnership development and contract administration, as required
In budget administration, as required

Competencies, Skills and Abilities

Client focus, organizational knowledge, communication, innovation, teamwork and leadership.

English or French Essential, Bilingual an asset.

Reading: Advanced

Writing: Functional

Oral: Advanced

Health Benefits: Drug coverage, healthcare spending account, virtual care (telemedicine), Employee and Family Assistance Program, mental health support, travel insurance, dental, vision, life insurance and disability insurance.

Work Life Balance: Flexible work options and a wide range of paid/unpaid leave, including paid vacation, family related leave and personal days.

Retirement Planning: A Defined Benefit Pension Plan and Group Savings Plans.

Learning and Development: Payment of professional association memberships, online learning opportunities including a LinkedIn Learning subscription and second language training.

Perks: Discounts through CF One Member Appreciation.

Explore all the benefits CFMWS offers by visiting: https://cfmws.ca/Benefits

Enhanced Reliability Security Clearance

This is a hybrid position with an assigned work location allowing the employee to work partly from a corporate office and partly from a home office in accordance with the CFMWS Flexible Work Options Policy, and with approval from the direct manager.

The selection process will be done in person.

August 09, 2025

CFMWS is committed to providing an inclusive, equitable and accessible environment, where all employees feel valued, respected and supported. We welcome applications from all qualified candidates who can help us build a workforce that reflects the diversity of Canadian society. If contacted in relation to a job opportunity or assessment, you should advise the recruitment team in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.