Information Services (IS) Change Manager

At Canadian Forces Morale and Welfare Services (CFMWS), we’re more than just a workplace; we’re a proud community dedicated to supporting Canadian Armed Forces members, veterans and their families in their daily lives. We carefully curate and provide programs and services designed to meet their unique needs and enhance their mental, social, physical, financial and familial well-being. CFMWS employees deliver programs and services including recreation, sports and fitness programs, customized financial services, retail services, access to retail savings and discounts and offers family support and organizes charity events.

Our success stems from living our values. Our employees care about their role in supporting Canadian Armed Forces members, veterans and their families and act with integrity in all they do. Thriving in our close-knit environment, we act as one team with one mission. We constantly seek new ideas and creative ways to deliver the best possible programs and services.

As an employer, we offer a commitment to your health, wellness and growth. We provide a diverse range of roles across many locations and a career where you can make a meaningful impact.

The IT Change Manager is responsible for overseeing and governing the entire change management lifecycle across IT systems, ensuring all modifications are assessed, approved, and implemented with minimal disruption to business operations. This role leads the Change Advisory Board (CAB), coordinates scheduling and prioritization of changes, and enforces adherence to ITIL-aligned processes, policies, and best practices.

The incumbent will evaluate change requests for completeness, risk, and business impact; maintain the enterprise change calendar to prevent conflicts; and monitor metrics to assess success rates and identify opportunities for continuous improvement. Collaboration with project management, release management, and service transition teams is key to ensuring smooth implementations and effective post-change reviews.

The IT Change Manager acts as a liaison between IT and business stakeholders, providing guidance, training, and communication regarding upcoming changes and their potential impacts. This position plays a critical role in strengthening operational stability, reducing change-related incidents, and driving continuous process maturity within the organization.

Education, Certifications and Licenses

Bachelor’s degree in Business Administration, Computer Engineering, Computer Science or a related discipline OR several years of experience in a related field

AND Change Management certification, an asset

Experience

In change, release, and configuration management processes

In managing change efforts and activities

In drafting, applying and interpreting policies and procedures

In change management tools and Information Technology Service Manager (ITSM) platforms

In designing and developing communications

In implementing IT changes

In Configuration Management Database (CMDB)

In leading multi-disciplinary teams

Competencies, Skills and Abilities

Client focus, organizational knowledge, communication, innovation, teamwork and leadership.

English or French Essential, Bilingual (English and French) an asset

Reading: Advanced

Writing: Functional

Oral: Advanced

Health Benefits: Drug coverage, healthcare spending account, virtual care (telemedicine), Employee and Family Assistance Program, mental health support, travel insurance, dental, vision, life insurance and disability insurance.

Work Life Balance: Flexible work options and a wide range of paid/unpaid leave, including paid vacation, family related leave and personal days.

Retirement Planning: Group Savings Plans.

Learning and Development: Payment of professional association memberships, online learning opportunities including a LinkedIn Learning subscription and second language training.

Perks: Discounts through CF One Member Appreciation.

Explore all the benefits CFMWS offers by visiting: https://cfmws.ca/Benefits

This is a hybrid position with an assigned work location allowing the employee to work partly from a corporate office and partly from a home office in accordance with the CFMWS Flexible Work Options Policy, and with approval from the direct manager.

Interviews will be conducted virtually.

This position is a two-year term.

As soon as possible

CFMWS is committed to providing an inclusive, equitable and accessible environment, where all employees feel valued, respected and supported. We welcome applications from all qualified candidates who can help us build a workforce that reflects the diversity of Canadian society. If contacted in relation to a job opportunity or assessment, you should advise the recruitment team in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.